Field Service Engineer Material Characterisation

PerkinElmer; Flanders (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

PerkinElmer is looking for a Field Service Engineer specializing in Material Characterisation. This role involves maintenance, installation, and validation of analytical products. Applicants should have a diploma in Electronic/Electrical Engineering and at least 3 years of relevant experience.

The successful candidate will travel across the BeNeLux region and must be proficient in English, with good Dutch and/or French preferred. A full clean driving license is essential.

Qualifications

• Minimum 3 years experience in a related Field Service role.
• Full clean driving license is required.

Responsibilities

• Perform field service and routine maintenance on instrumentation.
• Provide onsite user training on defined product groups.
• Ensure compliance with all team targets and quality standards.

Skills

Proficient English

Good Dutch and/or French

Negotiating and influencing skills

Education

Diploma or equivalent in Electronic/Electrical Engineering

Job description

Field Service Engineer Material Characterisation

Kraainem Belgium | Remote

Location: Kraainem, BE

Job ID: REQ-056456

The Field Service Engineer will impact sales of PerkinElmer by maintaining a high standard, professional image and by demonstrating the added value of customer support, always acting as an ambassador for the Company. The Field Service Engineer will impact positively on the overall performance of the Customer Service Department by maintaining a flexible approach to work. Working as a team to plan and execute work in an effective and efficient manner, providing the highest levels of customer service support and the best possible financial performance.

Main analytical product groups that will be supported in the Material Characterisation group are Thermal analysis, IR, UV and as well as associated analytical product lines, as required within region. Full product training will be given.

Candidates located in Antwerp or Brussels will be ideally situated to support core customer clusters, however this role will be part of a team that covers all the BeNeLux countries so travel across the region is to be expected.

Responsibilities

• Perform field service and routine maintenance as required by using the available systems in conjunction with the Regional Group Leader, carrying out repairs, maintenance, installation and validation of instrumentation and their accessories.
• Provide onsite user training on defined product groups.
• At the request of the Service Manager, perform service on behalf of PerkinElmer overseas offices, to the standard expected across Europe, and at sites of overseas customers.
• Ensure that all documentation, circuit diagrams, Service Data Bulletins and manuals are of the correct revision to undertake service on specific instrument types. Maintain ancillary documentation e.g. Safety Manual, Procedures Manual to the highest standard with regular reviewing of manuals provided in accordance with the Quality Management System.
• Align personal working practices with the department’s performance targets. Actively demonstrate compliance with all team targets.
• Maintain personal service spares issued and inventory records to the highest standard. Ensure all anomalies are quickly and effectively reported and resolved.
• Ensure that all tools and test equipment is adequate to perform service required, and that all test equipment issued is calibrated at the times specified.
• Make returns of all fully completed service documentation, Service Reports, Time Sheets, Expenses Claims, Motor Vehicle Log Sheets etc., on a weekly basis.
• May be requested to perform specific and agreed tasks as defined through the Goal statements, already embedded in the Company Culture.

Basic Qualifications

• Diploma or equivalent in Electronic/Electrical Engineering, Science, or another suitable or compatible discipline
• Minimum 3 years experience in a related Field Service role, or similar field.
• Full clean driving license
• Proficient English required, good Dutch and/or French preferred

Preferred Characteristics

• Ability to communicate in a professional manner with customers and colleagues on all levels, providing service information, technical data and general help as necessary.
• Ability to communicate orally and in writing.
• Negotiating and influencing skills.
• Understanding of excellent Customer Service.

Please submit your application in English

PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

PerkinElmer is a proud equal opportunity workplace and affirmative action employer. PerkinElmer is committed to equal employment opportunity without regard to unlawful considerations of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, gender expression, status as a protected veteran, genetic information, or any other personal attribute or characteristics protected by applicable local, state or federal laws.

To learn more about equal employment opportunity protections, please view the available EEO is the Law, EEO is the Law Supplement, and Pay Transparency Non-Discrimination Provision documents.

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