Field Service Engineering

PerkinElmer; Lexington (KY); Remote; USD 59,000 - 73,000; Full time

Job summary

PerkinElmer seeks a Field Service Engineer to service customers in the Louisville, KY area. The remote field role involves installing, maintaining, validating and repairing PerkinElmer and multi-vendor instrumentation at customer sites with a focus on high-quality service and timely response.

The ideal candidate will hold a STEM degree with relevant lab repair experience, be willing to travel up to 75%, and demonstrate strong communication and safety awareness.

Qualifications

• Outstanding customer service and ability to listen to and interpret client requests.
• Proficient with MS Office (Outlook, PowerPoint, Word).
• Excellent team player with a focus on customer satisfaction.
• Ability to follow written and verbal directions and read service manuals.

Responsibilities

• Install, maintain, validate and repair instrumentation at customer sites.
• Provide troubleshooting, repair, and qualification services including warranty work.
• Communicate service offerings and field upgrades; support customers' analytical workflows.
• Adhere to installation, warranty, and service documentation standards; report improvements.

Skills

Customer service

MS Office

Team player

Communication

Safety awareness

Education

Bachelor's degree in Applied Science or related

Associate degree in Applied Science or related

High school diploma with 7+ years experience

Tools

Microsoft 365

Job description

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Field Service Engineer (FIELD REMOTE, Louisville, KY)

Location

Remote Field role servicing customers located in the Louisville, KY area.

Job Description

• Install, maintain, validate and repair PerkinElmer and/or multivendor instrumentation at customer site with best-in-class service
• Provide troubleshooting, repair, and qualification services for customers including warranty services within a prescribed time frame and established maintenance protocols.
• Communicate service offerings including training, support, software, laboratory services products and field upgrades
• Partner with our customers to understand their analytical workflow and applications
• Demonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standards
• Contribute to account profitability through efficient execution and service delivery
• Perform timely uploads and downloads of required service data to ensure the integrity of service system(s)
• Maintain assigned assets including tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.
• Proactively develop technical and soft skills to maintain and enhance PerkinElmer’s value proposition to the customer
• Enhance PerkinElmer’s product quality by proactively reporting improvement opportunities via the quality notification process
• Seek higher level certification through participation in company sponsored training & development offerings
• Complete all administrative tasks to include but not limited to time reporting, assigned training, etc.
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment
• Outstanding customer service skills complemented by an ability to listen to and interpret client requests.
• MS Office Skills: Outlook, PowerPoint, Word.
• Excellent team player with customer satisfaction focus
• Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions
• BA Bachelor Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 3 years direct experience with repair of laboratory equipment OR
• Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 5 years direct experience with repair of laboratory equipment OR
• High School Diploma plus 7+ years direct experience with repair of laboratory equipment
• Ability to travel by air, vehicle and/or other means of transportation as business requires. Travel will vary depending on territory requirements and/or customer base typically up to 75% of the time. Car, laptop and phone are company provided).
• Experience using Microsoft 365
• Detailed knowledge of analytical equipment, laboratory environment, and/or instrument control software
• While performing the duties of this position you must always maintain safe motor vehicle operation
• Vendor issued certification on relevant laboratory equipment
• Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code
• Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
• Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
• Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.
• Employee may be required to handle hazardous waste according to local, state, and federal regulations. Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, and hazardous chemicals.
• May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment

The annual compensation range for this full-time position is $58,760.00 to $73,060.00. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law.