Field Service Engineer - Madison Wisconsin

ThermoFisher Scientific; Town of Middleton (WI); On-site; USD 70,000 - 100,000; Full time

Job summary

Thermo Fisher Scientific is seeking a Field Service Engineer to install, maintain, and repair high-value analytical instruments at customer sites. You will provide outstanding technical service and develop strong relationships with researchers advancing critical work.

You will travel up to 50-75% to customer locations, read schematics, and operate within cleanroom and lab environments while upholding safety standards.

Qualifications

• Bachelor's Degree; experience installing, troubleshooting and repairing sophisticated analytical instruments preferred
• Engineering fields: Electrical, Electronics, Mechanical, Biomedical or related scientific field
• Advanced degrees or specialized certifications are a plus
• Strong electronics and mechanical aptitude with ability to diagnose issues to component level
• Excellent customer service and professional demeanor; strong communication skills

Responsibilities

• Install, maintain, and repair high-value analytical instruments.
• Deliver exceptional technical service while building strong customer relationships.
• Travel to customer sites up to 50-75% and respond to emergency service calls.
• Read and interpret technical diagrams, schematics and documentation.
• Maintain safety and quality in laboratory environments.

Skills

Electronics aptitude

Mechanical aptitude

Customer service

Communication (verbal & written)

Windows OS & MS Office

Read/interpret schematics

Travel readiness

Lifting up to 50 lbs

Independent and collaborative

Education

Bachelor's degree (Engineering preferred)

Advanced degrees or certifications a plus

Tools

Service management software

Job description

Work Schedule

Other

Environmental Conditions

Able to lift 40 lbs. without assistance, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Cold Room/Freezers -22degreesF/-6degrees C, Fluctuating Temps hot/cold, Laboratory Setting, Loud Noises (Equipment/Machinery), Rapid flashing lights, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Strong Odors (chemical, lubricants, biological products etc.), Will work with hazardous/toxic materials, Working at heights

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION

Join us at Thermo Fisher Scientific as a Field Service Engineer, where you'll contribute by ensuring our sophisticated scientific instruments operate at peak performance. In this role, you'll represent our company, delivering exceptional technical service while building strong relationships with customers who are advancing critical research and innovation. You'll install, maintain, and repair a diverse range of high-value analytical instruments, from electron microscopes to chromatography systems. You'll combine technical expertise with customer service skills to solve complex problems and help our customers achieve breakthrough discoveries that make the world healthier, cleaner, and safer.

REQUIREMENTS

• Bachelor's Degree, no prior experience required. Experience installing, troubleshooting, and repairing sophisticated analytical instruments preferred
• Preferred Fields of Study: Engineering (Electrical, Electronics, Mechanical, Biomedical) or related scientific field
• Advanced degrees or specialized certifications are a plus
• Strong electronics and mechanical aptitude with ability to diagnose issues down to component level
• Excellent customer service skills and professional demeanor
• Strong verbal and written communication abilities
• Fluency in English required; additional language skills welcome
• Demonstrated problem-solving capabilities and analytical thinking
• Proficiency with Windows operating systems, MS Office, and service management software
• Ability to read and interpret technical diagrams, schematics and documentation
• Valid driver's license and ability to travel up to 50-75%
• Physical ability to lift up to 50 lbs and stand for extended periods
• Experience with ultra-high vacuum systems and high voltage equipment preferred
• Availability to work flexible hours and respond to emergency service calls
• Must be able to obtain necessary credentials to access customer facilities
• Strong organizational skills and ability to manage time effectively
• Collaborative mindset with ability to work independently

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.