Engineer I, Field Service

ThermoFisher Scientific; Cambridge (MA); Sur place; USD 36 000 - 55 000; Plein temps

Avantages offerts par ce poste

Medical plans

Dental plans

Vision plan

PTO & holidays

Parental leave

Disability insurance

401(k) plan

ESPP

Résumé du poste

Thermo Fisher Scientific is seeking a Field Service Engineer in Massachusetts to install, maintain, and repair advanced analytical instruments. You’ll deliver exceptional service while building strong customer relationships and supporting critical research at customer sites.

Candidates should hold a Bachelor’s in Engineering or related field, have strong electronics/mechanics aptitude, and be fluent in English.

Qualifications

• Bachelor's Degree in Engineering or related field.
• Experience installing, troubleshooting, and repairing sophisticated analytical instruments preferred.
• Fluency in English; additional language skills welcome.
• Strong electronics and mechanical aptitude with ability to diagnose issues to component level.

Responsabilités

• Install, maintain, and repair a diverse range of high-value analytical instruments.
• Provide exceptional technical service while building strong customer relationships.
• Read and interpret technical diagrams, schematics and documentation.
• Travel up to 50-75% to customer sites and respond to emergencies as needed.

Connaissances

Customer service skills

English fluency

Problem-solving

Analytical thinking

Organizational skills

Electrical/electronics aptitude

Mechanical aptitude

Reading schematics

MS Office proficiency

Service management software

Windows OS proficiency

Valid driver's license

Willingness to travel

Formation

Bachelor's Degree in Engineering or related field

Outils

MS Office

Service management software

Windows OS

Technical diagrams & schematics reading

Description du poste

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:

Join us at Thermo Fisher Scientific as a Field Service Engineer, where you'll contribute by ensuring our sophisticated scientific instruments operate at peak performance. In this role, you'll represent our company, delivering exceptional technical service while building strong relationships with customers who are advancing critical research and innovation. You'll install, maintain, and repair a diverse range of high-value analytical instruments, from electron microscopes to chromatography systems. You'll combine technical expertise with customer service skills to solve complex problems and help our customers achieve breakthrough discoveries that make the world healthier, cleaner, and safer.

REQUIREMENTS:

Bachelor's Degree, no prior experience required. Experience installing, troubleshooting, and repairing sophisticated analytical instruments preferred

Preferred Fields of Study: Engineering (Electrical, Electronics, Mechanical, Biomedical) or related scientific field

Advanced degrees or specialized certifications are a plus

Strong electronics and mechanical aptitude with ability to diagnose issues down to component level

Excellent customer service skills and professional demeanor

Strong verbal and written communication abilities

Fluency in English required; additional language skills welcome

Demonstrated problem-solving capabilities and analytical thinking

Proficiency with Windows operating systems, MS Office, and service management software

Ability to read and interpret technical diagrams, schematics and documentation

Valid driver's license and ability to travel up to 50-75%

Physical ability to lift up to 50 lbs and stand for extended periods

Experience with ultra-high vacuum systems and high voltage equipment preferred

Availability to work flexible hours and respond to emergency service calls

Must be able to obtain necessary credentials to access customer facilities

Strong organizational skills and ability to manage time effectively

Collaborative mindset with ability to work independently

Compensation and Benefits

The hourly pay range estimated for this position based in Massachusetts is $26.39–$39.59.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.