Field Service Engineer - Liquid Handling Automation (Hamilton & Tecan)

Equipnet; Cerritos (CA); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

EquipNet seeks a Field Service Engineer to support Hamilton and Tecan liquid handling systems for biotech, pharma, and clinical labs. The role combines onsite work at our Cerritos warehouse with remote support and client-site service, requiring local presence in Cerritos, CA.

Responsibilities include diagnosing hardware and software issues, performing refurbishments, IQ/OQ/PQ support, installation, and validation of workcells.

Qualifications

• Associate or bachelor’s degree in engineering, biomedical engineering, robotics, life sciences, or related field.
• 3–5+ years of field service or technical support with Hamilton/Tecan liquid handling systems in biotech/pharma/clinical environments.

Responsibilities

• Provide remote, on-site, and in-facility technical support for Hamilton and Tecan liquid handling systems.
• Diagnose hardware, software, and application issues including robotics and peripherals.
• Perform preventative maintenance, repairs, and calibrations to meet manufacturer specs and regulatory standards.
• Refurbish and recondition Hamilton and Tecan systems at the Cerritos facility and at client sites as needed.
• Support IQ/OQ/PQ, installation, and validation of new workcells.
• Troubleshoot and optimize automation scripts (Hamilton Venus, Tecan EVOware/FluentControl).
• Provide training to laboratory personnel on operation and maintenance.
• Maintain service logs and compliance records; coordinate with engineering and support teams.
• Travel to client sites up to 25% as required.

Skills

Hamilton/Tecan field service

Hamilton Venus

Tecan EVOware/FluentControl

Electrical troubleshooting

Mechanical troubleshooting

refurbishing/workshop bench repair

Documentation/compliance

Travel willingness

Education

Associate or Bachelor’s degree in Engineering/related

Tools

Hamilton Venus

Tecan EVOware/FluentControl

LIMS/scheduling software

Job description

EquipNet helps the largest manufacturers in the world to buy, sell, and manage their surplus capital equipment.

Location: Cerritos, CA (within commuting distance candidates only, as this position will be a mix of onsite at our Cerritos warehouse, remote and working at client sites)

We are seeking a skilled Field Service Engineer specializing in Hamilton and Tecan automated liquid handling platforms to provide remote, on-site, and in-house facility support to biotech, pharmaceutical, and clinical laboratory clients. This role ensures optimal system performance, uptime, and compliance across a range of automated liquid handling and lab automation systems and includes hands-on refurbishment work performed at our Cerritos facility as well as service at client sites.

Key Responsibilities

• Provide remote, on-site, and in-facility technical support for Hamilton (STAR, STARlet, Vantage, Nimbus) and Tecan (Fluent, EVO) liquid handling systems.
• Diagnose and troubleshoot hardware, software, and application-related issues, including robotic arms, pipetting channels, grippers, and integrated peripherals (plate readers, sealers, incubators, barcode readers).
• Perform preventative maintenance, repairs, and calibrations to meet manufacturer specifications and regulatory standards.
• Perform refurbishment and reconditioning of Hamilton and Tecan systems and components at our Cerritos facility, including disassembly, cleaning, parts replacement, reassembly, and functional testing to bring equipment back to spec prior to redeployment or resale.
• Support installation, qualification (IQ/OQ/PQ), and validation of new liquid handling systems and integrated automation workcells.
• Troubleshoot and optimize automation scripts/methods (Hamilton Venus, Tecan EVOware/FluentControl).
• Provide technical training and guidance to laboratory personnel on instrument operation, maintenance, and best practices.
• Maintain accurate service logs, compliance records, and documentation of all service and refurbishment activities.
• Partner with engineering, customer service, and technical support teams to expedite resolution of complex issues.
• Extend support to adjacent lab automation platforms as needed (e.g., Beckman Biomek, Agilent Bravo).

Required Skills & Qualifications

• Hands-on experience servicing, programming, or supporting Hamilton and/or Tecan liquid handling platforms required.
• Working knowledge of Hamilton Venus and/or Tecan EVOware/FluentControl software.
• Strong mechanical and electrical troubleshooting skills (robotics, pneumatics, motion control systems).
• Comfortable performing bench-level refurbishment and repair work in a shop/facility setting in addition to client-facing field service.
• Familiarity with LIMS, scheduling software, or lab automation integration is a plus.
• Excellent problem-solving, analytical, and communication skills.
• Strong organizational skills with a focus on compliance, accuracy, and documentation.
• Ability to work independently in client environments while maintaining a professional, service-oriented approach.
• Must be willing and able to work both at our Cerritos facility and at client sites as business needs require.
• Must be local to Cerritos, CA.

Experience & Education

• Associate or bachelor's degree in engineering, Biomedical Engineering, Robotics, Life Sciences, or related field (or equivalent hands-on experience).
• 3-5+ years of field service or technical support experience with Hamilton and/or Tecan liquid handling systems, ideally in biotech, pharma, or clinical diagnostic environments.
• Prior experience with equipment refurbishment, reconditioning, or bench repair work is a plus.
• Experience with other automation platforms (Beckman Biomek, Agilent Bravo, Thermo Momentum) preferred.
• Knowledge of regulatory standards (GLP/GMP, ISO, FDA/21 CFR Part 11) is a plus.
• Proficiency with Windows and Microsoft Office Suite.
• Valid driver's license and ability to travel up to 25% overnight.

Salary Range: $70,000 - $95,000 plus bonus/variable component

Comprehensive health and dental insurance

401(k) plan with year-end employer contribution

Paid time off and holidays

Professional development opportunities, including training and certifications

Supportive, collaborative work environment with opportunities for advancement