Field Service Engineer-LC/LCMS

Agilent; United States; Hybrid; USD 97,424,000 - 152,239,000; Full time

Job summary

Agilent Technologies is seeking a Field Service Engineer to install, optimize, and support hardware, software, and networks at customer sites across the Cleveland/Columbus, OH area. The role emphasizes problem solving, preventive maintenance, and delivering integrated solutions, with a strong focus on customer satisfaction.

The ideal candidate has a science degree with 2+ years of field service or end-user experience, plus travel flexibility around 50% and the ability to train customers and

Qualifications

• Bachelor's or master's degree in a science field (e.g., chemistry, analytical chemistry, biochemistry, biotechnology)
• 2+ years of experience in a similar role or as an end user
• HPLC and GC experience is highly desirable
• Experience troubleshooting and solving problems
• Experience with Agilent solutions is desirable but not essential
• Strong verbal and written communication; clear, respectful, timely
• Willingness to travel (50%) and visit customers

Responsibilities

• Install and optimize hardware/software/network products and configurations at customer sites
• Diagnose and resolve product performance problems
• Perform maintenance and repairs
• Advise customers on preventive maintenance and configurations impacting product performance
• Proactively respond to potential equipment issues to prevent interruptions
• Deliver fully integrated solutions including peripherals, communications, OS and applications software
• Train other field engineers and customers in the solutions

Skills

Field service

Communication

Troubleshooting

Travel

Training others

Education

Science degree

Tools

HPLC

GC

Job description

Job Description

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.

As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest levels of customer service is how you will build customer success.

Ideal candidate must be commutable to the Cleveland or Columbus, OH area.

Your Role

• Install and optimize hardware/software/network products and configurations at customer sites.
• Diagnose and resolve product performance problems.
• Perform maintenance and repairs.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
• Proactively responds to potential equipment issues to prevent unplanned interruption of customers’ business.
• Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
• Train other field engineers and customers in the solutions.

Qualifications

• Bachelors or master's degree within the science field - e.g. chemistry, analytical chemistry biochemistry, biotechnology or similar
• 2+ years of experience in a similar position or experience as an end user
• Candidate with HPLC and GC experience is highly desirable.
• Experience troubleshooting and problem solving.
• Experience with the Agilent solutions is desired but not essential.
• Verbal and written communication is clear, respectful and timely
• You enjoy traveling (50%) and visiting customers, essentially a road warrior.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least October 22, 2026 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.

The full-time equivalent pay range for this position is $34.00 - $53.13/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email [e-mail] or contact [phone]. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

Travel Required: 50% of the Time

Shift: Day

Duration: No End Date

Job Function: Services & Support