Field Service Engineer, Lab

ARKRAY USA Inc.; Philadelphia (Philadelphia County); On-site; Full time

Job summary

A leading company in medical diagnostics is seeking an experienced technician to repair and maintain diagnostic equipment. The role involves providing exceptional customer service, ensuring equipment functionality, and participating in training programs. Candidates must have a Bachelor's degree or technical education and 3-5 years of relevant experience. Willingness to travel is essential.

Benefits

Medical

Dental

Vision

401K with company match

PTO

FSA

HSA options

Qualifications

• 3-5+ years’ experience in repair, maintenance, and installation of medical diagnostic equipment.

Responsibilities

• Provide excellent customer service during on-site service calls and over the phone.
• Diagnose, repair, install, and maintain ARKRAY medical diagnostic equipment.
• Schedule and complete Preventive Maintenance (PM) on time.

Skills

Customer Service

Technical Knowledge

Electronics

Mechanics

Pneumatics

Fluidics

Education

Bachelor's Degree

Technical School (Electronics)

Job description

Job Details

Level: Experienced

Job Location: Philadelphia, PA

Position Type: Full Time

Education Level: 4 Year Degree

Salary Range: $40.00 - $50.00 Hourly

Travel Percentage: Up to 50%

Job Shift: Day

Job Category: Skilled Labor - Trades

Description

Summary

Able to repair, maintain, install, and relocate ARKRAY medical diagnostic equipment in point of care and clinical laboratory environments. Use technical knowledge of ARKRAY diagnostic systems to resolve issues and ensure customer satisfaction. Participate in a team that resolves customer problems and issues.

Duties and Responsibilities

Customer Support

• Provide excellent customer service during on-site service calls and over the phone.
• Respond to customer needs by diagnosing, repairing, installing, and maintaining ARKRAY medical diagnostic equipment, documenting activities in service orders and supporting documentation.
• Respond promptly to service dispatches, contact customers, arrive on-site timely, and resolve issues efficiently.
• Schedule and complete Preventive Maintenance (PM) on time within your territory.

• Participate and give constructive feedback to improve the effectiveness, productivity, and cost controls related to service.

Processes and Procedures

• Review service documentation for accuracy and ensure use of current revisions.
• Maintain Instrument Device History Records and monitor software upgrades and modifications.
• Complete all ARKRAY Field Service training programs successfully.

Knowledge and Skills

• Bachelor's Degree or Technical School (Electronics).
• 3-5+ years’ experience in repair, maintenance, and installation of medical diagnostic equipment used in laboratories.
• Proficiency in electronics, mechanics, pneumatics, and fluidics.
• Maintain professional and technical knowledge through education and reviewing technical bulletins.
• Perform other duties and projects as assigned.
• Willingness to travel 75% throughout the continental United States.
• Maintain credentials through companies such as VendorMate and Reptrax.

ARKRAY is an Equal Opportunity Employer: minorities, women, veterans, and individuals with disabilities.

Benefits include: Medical, Dental, Vision, 401K with company match, PTO, FSA, and HSA options.