Field Service Engineer II / Senior Field Service Engineer

Hitachi Automotive Systems Americas, Inc.; Phoenix (AZ); On-site; USD 36,189 - 60,793; Full time

Job summary

HITACHI HIGH-TECH AMERICA, INC. is seeking Field Service Engineers (FSE) based in Phoenix, AZ. FSEs are responsible for maintenance of semiconductor manufacturing equipment, providing training, and addressing service-related issues at customer sites.

Ideal candidates should possess relevant educational qualifications and hands-on experience in repairing manufacturing equipment. The roles involve both field and customer interaction, with a significant emphasis on mechanical aptitude and technical guidance.

Qualifications

• 3 to 5+ years experience repairing semiconductor manufacturing equipment (preferably in etch) for Senior Field Service Engineer.
• 1 to 3+ years experience repairing semiconductor manufacturing equipment (preferably in etch) for Field Service Engineer II.

Responsibilities

• Address all service-related issues at customer sites and provide training.
• Provide technical guidance to junior field engineers and customers.
• Perform system installations and complete field service documentation.

Skills

Customer interface and communication skills

Mechanical aptitude

Education

Associate’s degree in related field

Job description

Description

WORK STYLE DESIGNATION: Customer Hybrid (+50% onsite)

WORK STYLE REQUIREMENT: Customer Onsite - 90% (PHX-CUS2) / HTA Onsite - 10% (AZ2)

WORK LOCATION: PHX-CUS2 (Phoenix, AZ)

EXPECTED PAY RANGE: $ 26.27 - $ 44.13 per hour

POSITION SUMMARY

Field Service Engineers (FSE) will be responsible for preventative and unscheduled maintenance of Hitachi’s E.C.R. Etching Systems at customer facilities throughout the United States and international. Field Service Engineers (FSE) will be responsible to maintain the following sub systems; electronic, electrical, electro-magnetic, mechanical, pneumatic, vacuum, microwave, radio frequency, gas delivery, and wafer transfer systems.

FSEs report to customers manufacturing facility daily and take direction for the Hitachi Technical Supervisor. Compressed workweeks may appl. The FSE must be willing to work overtime upon request. Field engineers will interface with site coordinator to perform preventative and unscheduled maintenance.

PRIMARY RESPONSIBILITIES

• The FSE is responsible for addressing all service-related issues at customer sites and providing training to customers and new field engineers. (E)
• The FSE provides technical guidance to junior field engineers and customers.
• The FSE is responsible for performing system installations at customer sites and completing field service documentation utilized for tracking system reliability and customer billing.

EDUCATION, LICENSES, AND/OR CERTIFICATION REQUIREMENTS

• Associate’s degree in related field preferred or
• Equivalent combination of education and work experience

EXPERIENCE AND TRAVEL REQUIREMENTS

• Senior Field Service Engineer – Should have 3 to 5+ years experience repairing semiconductor manufacturing equipment (preferably in etch). The candidate should also possess a strong mechanical aptitude.
• Field Service Engineer II – Should have 1 to 3+ years experience repairing semiconductor manufacturing equipment (preferably in etch). The candidate should also possess a strong mechanical aptitude.

SKILLS AND ABILITIES REQUIREMENTS

SAFETY REQUIREMENTS

• Customer interface and communication skills are necessary for this position.
• The FSE must be able to resolve difficult technical issues and devise long term plans to resolve ongoing service related issues at customer sites.