Field Service Engineer II — Semiconductor Etch Systems

Hitachi Automotive Systems Americas, Inc.; Austin (TX); On-site; USD 36,000 - 61,000; Full time

Job summary

Hitachi High-Tech America, Inc. is seeking a Field Service Engineer to perform preventative and unscheduled maintenance on Hitachi EC ER Etching Systems at customer facilities across the United States.

The role requires on-site presence at AUS (Austin, TX) customer sites and may involve overtime and compressed work weeks. The candidate will diagnose and repair electronic, mechanical, vacuum, RF, gas delivery and wafer transfer subsystems, install systems, train customers and junior engineers,

Qualifications

• Customer interface and communication skills are necessary for this position.
• The FSE must be able to resolve difficult technical issues and devise long term plans to resolve ongoing service related issues at customer sites.

Responsibilities

• The FSE is responsible for addressing all service-related issues at customer sites and providing training to customers and new field engineers.
• The FSE provides technical guidance to junior field engineers and customers.
• The FSE is responsible for performing system installations at customer sites and completing field service documentation utilized for tracking system reliability and customer billing.

Skills

Customer interface

Communication skills

Education

Associate’s degree in related field

Job description

Hitachi High-Tech America, Inc. is seeking a Field Service Engineer to perform preventative and unscheduled maintenance on Hitachi EC ER Etching Systems at customer facilities across the United States.

The role requires on-site presence at AUS (Austin, TX) customer sites and may involve overtime and compressed work weeks. The candidate will diagnose and repair electronic, mechanical, vacuum, RF, gas delivery and wafer transfer subsystems, install systems, train customers and junior engineers,