Field Service Engineer Ii (Sdb/Sem) Rtp

Mygwork; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

Thermo Fisher Scientific is seeking a field service engineer to install and service high-performance microscopy tools, including SEM, TEM, and FIB systems. The role blends hardware and software expertise with deep application knowledge in materials science and life sciences.

You will travel up to 75% across the Raleigh, NC area, perform on-site installations, maintenance, training, and rapid diagnostics. A Bachelor's degree and 3+ years' hands-on experience are required, with strong English

Qualifications

• Bachelor's degree in a technical field with 3+ years hands-on experience operating and maintaining advanced analysis tools such as SEM/TEM/FIB.
• Strong diagnostic and repair experience with ultra-high vacuum and high voltage systems.
• Willingness to travel up to 75% and lift up to 50 lbs.

Responsibilities

• Install on-site equipment and follow testing procedures to ensure proper operation.
• Perform on-site maintenance visits as scheduled.
• Diagnose and repair customer equipment and provide field service support.
• Build strong working relationships with customers and team members.
• Travel to customer sites on short notice to resolve issues.
• Complete and submit field service reports.

Skills

Customer communication

English proficiency

Troubleshooting

Schematic interpretation

MS-DOS/Windows

Electrical systems

Travel readiness

Driver's license

Lift 50 lbs

Education

Bachelor's degree in technical field

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Strong Odors (chemical, lubricants, biological products etc.), Will work with hazardous/toxic materials

Job Description

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Location/Division

The Materials and Structural Analysis Electron Microscopy (M&SA EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. The M&SA EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflows that provide images and answers in the micro-, nano-, and picometer scales.

Territory:

The ideal candidate will reside within the assigned Raleigh, NC area territory (Raleigh to Rectangular Park), with a strong preference for candidates based in Raleigh, NC area within one hour of a major airport. This role requires up to 75% travel.

How will you make an impact?

Combining hardware and software expertise in electron, ion, and light microscopy with deep application knowledge in the materials science, life sciences, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers' pursuit of discovery and resolution to global challenges.

Day to day activities include:

• Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure accurate working order
• Conduct on-site scheduled planned maintenance visits
• Provide diagnosis and repair support for customers and other field personnel
• Cultivate and develop positive working relationships with customers, system users, and company personnel
• Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
• Complete and submit field service reports
• Provide training to customers and users on system maintenance
• Provide feedback to product quality teams
• Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
• Provide guidance for various reports including identifying and isolating outstanding problems with the system
• Act as a subject expert and resource for training

How will you get here?

This position is ideal for an experienced service engineer wanting to be involved with a team with varied strengths and exposed to a constant variety of customer application areas.

Minimum Education/Experience

• Bachelor's degree and 3+ years of hands‑on technical experience in electronic systems, installing, troubleshooting, repairing, and calibrating sophisticated analysis tools such as SEM, TEM, FIB, or similar systems; or combination of education and technical experience.
• A detailed understanding and extensive experience diagnosing and repairing ultra-high vacuum and high voltage systems, or similar systems.

Knowledge, Skills, Abilities

• Ability to deal effectively with customers
• Excellent interpersonal communication skills; must have a professional working proficiency in English
• Consistent record of fixing sophisticated systems and subsystems down to the component level
• Literate in MS DOS and Windows software environments
• Able to read and interpret schematics
• Familiar with UHV phenomenon and technology
• Must have ability to acquire a valid passport and travel regionally and internationally as required
• Must possess a valid driver’s license
• Physical requirements include the ability to lift up to 50 lbs.