Field Service Engineer II - PVD Semiconductor

Canon USA; Boise (ID); On-site; USD 40,225 - 60,242; Full time

Benefits offered by this job

401(k) savings plan

Educational assistance

Discretionary profit sharing

Job summary

Canon USA is seeking a candidate in Boise, ID for a role that provides technical support for Anelva equipment used in semiconductor manufacturing. This position requires a strong understanding of vacuum technology and the ability to troubleshoot complex issues.

The ideal candidate will have an Associate's degree with relevant experience, a focus on customer interaction, and the capacity for substantial travel. Benefits include a competitive hourly salary and various medical and retirement options.

Qualifications

• 1-2 years of related experience required, with a preference for a Bachelor’s degree.
• Experience with multi-chamber cluster systems and robotics is highly preferred.
• Ability to lift approximately 50 lbs is required.

Responsibilities

• Provide technical support for high vacuum equipment and perform field service duties.
• Ensure compliance with customer policies and assist in troubleshooting.
• Keep detailed documents and participate in installation of equipment.

Skills

Technical support for high vacuum equipment

Understanding of vacuum technology

Troubleshooting electrical and mechanical drawings

Analytical skills

Education

Associate's degree or equivalent experience

Bachelor's degree preferred

Tools

PLC and other software applications

Job description

Are you seeking an opportunity to work with today's most advanced thin film processing tools? Anelva tools have been delivering cutting edge performance in thin films deposition (PVD) and enabling our customers to manufacture the most advanced hard disks and volatile memories/nonvolatile memories. We have an exciting opportunity in Boise, ID to directly interface with customers to support their Anelva equipment in the field, which includes troubleshooting and installations.

Responsibilities

• Technical support of high vacuum equipment for PVD and related robotics.
• Understand and have experience with vacuum technology, general practices, and procedures in the semiconductor industry.
• Perform field service duties in a customer’s clean room.
• Provide on‑call technical support, which may require off shift work.
• Maintain presence at assigned office(s)/worksite(s)/territory full‑time.
• Monitor, inspect, set up, calibrate, and maintain semiconductor process equipment in the field to prevent equipment down time.
• Troubleshoot hardware and software related issues and implement solutions.
• Collect data for software related issues and discuss with headquarters in Japan.
• Accurately document all maintenance activity and provide field service reports.
• Install equipment control software and maintain record of software revision history.
• Participate in the installation of equipment at customers’ sites.
• Monitor stock level of service parts and equipment to ensure adequate inventory is available for repair work.
• Provide training and assistance to customer engineering team.
• Effectively communicate with customers, Canon USA and Canon‑Anelva Japan employees.
• Escalate serious or complicated repair problems to senior level team members.

Requirements: this is a customer‑facing role, and requires compliance with customer policies and protocols, which may include COVID‑19 vaccination and other measures relating to COVID‑19. The position requires working a 12‑hour day shift on a compressed schedule, alternating between three‑day and four‑day work weeks.

Qualifications

• General education and/or vocational training plus 1–2 years of related experience. Associate’s degree or equivalent experience required (Bachelor’s preferred) plus 2–3 years experience.
• Multi‑chamber cluster systems and robotics experience is highly preferred.
• Ability to understand electrical and mechanical drawings for troubleshooting.
• Experience with PLC and other software applications is a plus.
• Ability to work independently after 3–6 months of on‑the‑job training.
• Analytical skills for problem analysis and resolution.
• Upwards of 25% car, air, and overnight travel (valid driver’s license and acceptable driving record necessary).
• Decision‑making on problem‑solving roadmap and methodical resolution.
• Recommend spare and consumable parts for preventive maintenance and repairs.
• International travel for training may be required.
• Compliance with company safety guidelines and policies during driving for company business.
• Ability to work flexible shifts, including compressed shifts, as needed to meet customer requirements.
• Capability to lift approximately 50 lbs.
• Bilingual communication skills helpful but not required (Japanese/English).
• Substantial amount of standing, walking, typing, grasping, talking, and hearing.

Physical Requirements:

• Close visual acuity required with or without corrective lenses for extensive reading and visual inspection of small defects, parts, and machine operation.
• Occasional kneeling, crouching, stooping, reaching, pushing, pulling, and climbing stairs or ladder.
• Work primarily in a cleanroom environment (wearing full clean‑room suit, facemask, gloves, safety glasses).
• Exposure to mechanical parts, electrical current, chemicals, ultraviolet light, lasers, and confined spaces may occur.

Compensation & Benefits

Hourly rate: $29.20 – $43.73.

Benefits include medical, dental, vision, 401(k) savings plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and more.

EEO & Legal Compliance

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.