Field Service Engineer II, Chromatography

Thermo Fisher Scientific; Hayward (CA); On-site; Full time

Job summary

A leading company in pharmaceutical manufacturing is seeking a Field Service Engineer II specializing in chromatography. This role involves on-site installation, maintenance, and repairs of chromatography systems, ensuring high-quality service to clients. Ideal candidates possess a background in chemistry and strong customer relationship skills. Opportunities for travel and engagement in a laboratory setting provided.

Benefits

National medical and dental plans

Tuition reimbursement programs

At least 120 hours paid time off (PTO)

401(k) U.S. retirement savings plan

Employees’ Stock Purchase Plan (ESPP)

Qualifications

• 3 years of hands-on experience as a Service Engineer with analytical instrumentation.
• Must be willing to travel overnight up to 70% within the territory.
• Ability to produce clear documentation for service calls.

Responsibilities

• Perform on-site installation, repair, maintenance, and qualifications of chromatography systems.
• Analyze and recommend actions based on chemistry reports of technical problems.
• Coordinate problem resolution with engineering and customer service.

Skills

Client-focused

Effective interpersonal skills

Analytical

Education

High school diploma or GED equivalent

Bachelor’s Degree in Chemistry or related field

Job description

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Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Laboratory Setting

Unity Lab Services (ULS), a part of Thermo Fisher Scientific, provides integrated solutions, instrument, and enterprise services to our customers. The Field Service Engineer is responsible for leading all aspects of field service support and customer relationship management. The successful candidate will provide complete services on liquid, ion, and gas chromatography systems, including installation, repairs, preventative maintenance, and instrument qualifications. Our ideal candidate will be customer oriented, an advocate for Thermo Fisher Scientific in customer laboratories, and be eager to drive growth.

Location:

The territory primarily covers the East Bay Area, Sacramento, and surrounding areas, with travel required.

Responsibilities:

• Perform on-site installation, repair, maintenance and qualifications.
• Must be client-focused, working in conjunction with other ULS teams and Sales Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks
• Review reports and documentation from customers and inspect malfunctioning product to pinpoint nature and scope of problem
• Analyze review and inspection findings to understand source of problem, and recommends repair, replacement, or other corrective action
• Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs
• Analyze chemistry reports of technical problems to recommend modifications to eliminate future problems Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer
• Develop and conduct training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
• Other duties may be assigned
  
  

Minimum Qualifications:

• High school diploma or GED equivalent required with hands-on experience with Chromatography and Mass Spectrometry systems
• Bachelor’s Degree in Chemistry, Sciences or related field preferred 3 or more years hands-on experience as a Service Engineer, particularly working with analytical instrumentation, or 3 or more years relevant proven experience
• Effective interpersonal skills and ability to establish good customer rapport are critical
• Ability to prioritize service requests and produce clear and concise documentation
• Ability to work independently within a customer location
• Must be available to travel overnight up to 70% within the territory or other areas as the need arises
  
  

Essential Functions and Physical Requirements:

• Ability to safely lift 50 Lbs with assistance on occasion.
• Ability to safely lift and carry 25-30 Lbs continuously throughout the day.
• Ability to bend, squat, stretch, and reach every day in a service function.
• Maintain a valid driver’s license and safe driving record
  
  

Compensation And Benefits

The hourly pay range estimated for this position based in California is $32.00–$47.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
  
  

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Training, Consulting, and Customer Service

• Industries

  Pharmaceutical Manufacturing and Biotechnology Research

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