Field Service Engineer II

Ferrotec; Livermore (CA); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Job summary

Ferrotec is seeking a Field Service Engineer to support installations and repair of evaporation and semiconductor equipment. The role involves traveling to client sites up to 50% of the time, providing technical support, and performing on-site acceptance testing and upgrades.

The successful candidate will have an AA degree or equivalent in engineering or physical science and 2 years’ experience in electronics diagnostics and repair, with preferred knowledge in vacuum technology, thin film

Qualifications

• AA degree or equivalent in engineering or physical science with 2 years’ experience in electronics diagnostics & repair.

Responsibilities

• Installs new evaporation systems and trains on-site acceptance testing.
• Installs new component packages.
• Provides technical phone & e-mail support.
• Performs field warranty repair work on systems and components.
• Sells and performs billable field service work including audits, upgrades, training, and repair.
• Troubleshoots and assists factory repair services.
• Performs other duties as assigned to meet customer needs.
• Maintains a healthy and safe work environment.

Skills

Vacuum technology

Thin film

Semiconductor equipment

Electronics diagnostics

Electronics repair

Education

AA degree or equivalent in engineering or physical science

Job description

ARE

Together we are a world-class diversified manufacturer with a commitment from our team to proudly provide pure precision solutions to our customers, delivering superior quality, value, and service.

Brief Description

WHO WE ARE

Together we are a world-class diversified manufacturer with a commitment from our team to proudly provide pure precision solutions to our customers, delivering superior quality, value, and service.

Ferrotec (USA) Corporation is a technology company with a worldwide presence in a broad array of end products, manufacturing systems, and industries serving primarily the semi-conductor industry. We provide our customers with advanced material, component, system, and manufacturing solutions. Please visit www.ferrotec.com for a list of office locations.

How You Make An Impact

Provides technical support to clients and potential clients on a global basis. Travels to clients’ sites to install equipment, diagnose equipment problems and repair equipment. Involves travel up to 50% of time.

What Success Looks Like

• Field: Installs new evaporation systems. Includes training and on-site acceptance testing.
• Field: Installs new component packages.
• Factory & field: Provides technical phone & e-mail support.
• Performs field warranty repair work, both systems and components.
• Factory & field: Sells and performs billable (non-warranty) field service work. Includes equipment audits, upgrades, training and repair.
• Troubleshoots and assists factory repair services.
• Performs other duties as assigned or as necessary to meet the needs of internal and external customers.
• Contributes toward maintaining a healthy and safe work environment.
• Aids in final test of systems as required.
• Aids in process lab as required.
• Perform other related duties as may be reasonably assigned in the course of business.
• Achievement of objectives must include an over-riding commitment to quality that must permeate the areas of responsibility.
• Enable and Drive Change in the Organization.

What You Need To Be Successful

• AA degree or equivalent in engineering or physical science with 2 years’ experience in electronics diagnostics & repair.

Preferred Skills

• Experience and or education in vacuum technology, thin film or any semiconductor process manufacturing equipment.

PERKS OF JOINING OUR TEAM

Due to the remote work status of this role, the starting salary range included in this job posting is a national average. Salary offers will depend on your experience, knowledge, skills, education, and location. Actual salary may vary due to these and other factors.

• Positive values, a productive atmosphere and a commitment to excellence, Ferrotec encourages employees to maximize and realize their potential.
• Medical
• Dental
• Vision