Field Service Engineer II

DeKalb Health; Ulmar (CA); On-site; USD 81,000 - 105,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

401K matching

Tuition reimbursement

Paid time off

Job summary

Ferrotec (USA) Corporation in Livermore, CA seeks a field service technician to install evaporation systems, train customers, and perform on-site acceptance testing.

Travel up to 50% and provide on-site diagnostics, repair, and technical support by phone and email. An AA degree in engineering or physical science with 2 years of electronics diagnostics experience is required; vacuum tech or semiconductor equipment experience is preferred.

Qualifications

• AA degree in engineering or physical science with 2 years’ experience in electronics diagnostics & repair.
• Experience or education in vacuum technology, thin film or semiconductor process equipment preferred.
• Strong troubleshooting and on-site repair skills.

Responsibilities

• Installs new evaporation systems and performs on-site acceptance testing.
• Installs new component packages and provides on-site training.
• Provides technical phone & email support to customers.
• Performs field warranty and non-warranty repair work.
• Contributes to safety, quality and continuous improvement goals.

Skills

Electronics diagnostics

Repair

Education

AA degree in engineering or physical science

Job description

• Location 566 Exchange Court,Livermore, CA, 94550,United States
• Base Pay $81,000.00 - $105,000.00 / Year
• Employee Type Full Time

WHO WE ARE

Together we are a world-class diversified manufacturer with a commitment from our team to proudly provide pure precision solutions to our customers, delivering superior quality, value, and service.

Ferrotec (USA) Corporation is a technology company with a worldwide presence in a broad array of end products, manufacturing systems, and industries serving primarily the semi-conductor industry. We provide our customers with advanced material, component, system, and manufacturing solutions. Please visit www.ferrotec.com for a list of office locations.

HOW YOU MAKE AN IMPACT

Provides technical support to clients and potential clients on a global basis. Travels to clients’ sites to install equipment, diagnose equipment problems and repair equipment. Involves travel up to 50% of time.

WHAT SUCCESS LOOKS LIKE

• Field: Installs new evaporation systems. Includes training and on-site acceptance testing.
• Field: Installs new component packages.
• Factory & field: Provides technical phone & e-mail support.
• Performs field warranty repair work, both systems and components.
• Factory & field: Sells and performs billable (non-warranty) field service work.Includes equipment audits, upgrades, training and repair.
• Troubleshoots and assists factory repair services.
• Performs other duties as assigned or as necessary to meet the needs of internal and external customers.
• Contributes toward maintaining a healthy and safe work environment.
• Aids in final test of systems as required.
• Aids in process lab as required.
• Perform other related duties as may be reasonably assigned in the course of business.
• Achievement of objectives must include an over-riding commitment to quality that must permeate the areas of responsibility.
• Enable and Drive Change in the Organization.

WHAT YOU NEED TO BE SUCCESSFUL

• AA degree or equivalent in engineering or physical science with 2 years’ experience in electronics diagnostics & repair.

Preferred Skills:

• Experience and or education in vacuum technology, thin film or any semiconductor process manufacturing equipment.

PERKS OF JOINING OUR TEAM

With positive values, a productive atmosphere and a commitment to excellence, Ferrotec encourages employees to maximize and realize their potential.

Due to the remote work status of this role, the starting salary range included in this job posting is a national average. Salary offers will depend on your experience, knowledge, skills, education, and location. Actual salary may vary due to these and other factors.

Ferrotec is proud to offer Competitive Benefits Package including Medical, Dental, Vision, Life & Disability, 401K Matching, Flexible Work Hours, Tuition Reimbursement, Leadership Development, Travel and Hotel Discounts, Paid Time Off , Sick & Wellness and Volunteer Time, Employee Recognition Program, Employee Engagement & Appreciation Events hosted throughout the year. Virtual Wellness Activities and Classes available to all employees & family members and Much More!

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws .