Field Service Engineer II

Carl Zeiss Meditec USA, Inc.; Kentucky; On-site; USD 70,000 - 95,000; Full time

Job summary

Carl Zeiss Meditec USA, Inc. in the Cleveland, OH area is seeking a Field Service Engineer II to install, repair, upgrade and maintain ophthalmic instrumentation in a designated field service territory.

You will travel locally and overnight as needed, representing the company at customer sites and ensuring high satisfaction. Applicants should have 3+ years in electronics or optics, a BS in electronics/engineering or computer technology, and strong communication and problem-solving skills.

Qualifications

• Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service.
• BS in Electronics, Engineering, or Computer Technology and related fields preferred.
• A+ and Net+ certification preferred.
• Ability to think through difficult customer issues and generate satisfactory customer satisfaction results.
• Must be self-directed, able to work independently with limited management oversight.
• Must have good verbal and written communication skills.
• Must have strong computer skills.
• Must be able to pass required training to service fine mechanics and optics.
• Multiple project and time management skills are required.

Responsibilities

• Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines.
• Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers' needs, which may include financial impact to the practice, and patients' well being.
• Complete and submit a field service report on a daily basis according to written procedures as documented in the Field Service reference database.
• Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures.
• Maintain spare parts inventory according to company guidelines and return specific spare parts as designated by policy.
• Support revenue growth through the promotion and retention of service agreements.
• Interface with customers in a professional, pleasant and calm demeanor.
• Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment.

Skills

Electronics

Fine Mechanics

Optics

Medical Field Service

Verbal & Written Communication

Strong Computer Skills

Education

BS in Electronics, Engineering, or Computer Technology

Tools

Job description

Job Description

Job Description

About Us:

How many companies can say they've been in business for over 177 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region:

This position is located in Cleveland, OH area and could travel to part of OH, KY and WV. Would cover the Central Midwest Area. Could travel up to 3 nights a week.

What's the role?

As a FSE II, you get to work with an astonishing team that plays a vital role Field Service. The Field Support Engineer II, with limited supervision, installs, repairs, upgrades and performs preventative maintenance on specified Carl Zeiss Meditec instrumentation in a designated field service territory. Represents Carl Zeiss Meditec at customer locations and works to achieve a high level of customer satisfaction. Responsible for all company issued property (inventory, tools, diagnostic equipment, vehicle, etc.) in accordance with company policies. Maintains a high level of professional communication with their team, customers, management, Sales and Technical Support.

Sound Interesting? Here's what you'll do:

• Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines.
• Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers' needs, which may include financial impact to the practice, and patients' well being.
• Complete and submit a field service report on a daily basis according to written procedures as documented in the Field Service reference database.
• Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures.
• Maintain spare parts inventory according to company guidelines and return specific spare parts as designated by policy.
• Support revenue growth through the promotion and retention of service agreements.
• Interface with customers in a professional, pleasant and calm demeanor.
• Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment.

Do you qualify?

• Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service.
• BS in Electronics, Engineering, or Computer Technology and related fields preferred.
• A+ and Net+ certification preferred.
• Ability to think through difficult customer issues and generate satisfactory customer satisfaction results.
• Must be self-directed, able to work independently with limited management oversight.
• Must have good verbal and written communication skills.
• Must have strong computer skills.
• Must be able to pass required training to service fine mechanics and optics. Ability to effectively service the equipment on which training is completed.
• Multiple project and time management skills are required.

Special Demands:

Extensive overnight travel is required by automobile and air.

Must be able to travel in the US and internationally for training, meetings, exhibit support and coverage outside assigned territory. The FSE must be able to obtain sufficient credit to cover incurred business expenses which will be reimbursed upon expense report submission and approval.

The position requires an average of four (4) hours driving for service calls, per day. Must have a valid driver&rsq