Field Support Engineer II

ZEISS Meditec Inc.; Virginia (MN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401k Matching

Employee Assistance Programs

Vacation and sick pay

Job summary

ZEISS Meditec Inc. in Virginia is seeking a Field Support Engineer II to install and maintain diagnostic equipment. The role requires diagnosing and repairing equipment on-site for optimal customer satisfaction.

Ideal candidates will have at least three years of experience in relevant fields such as Electronics, Fine Mechanics, or Optics. A BS degree in related fields is preferred, alongside A+ and Net+ certifications.

This position includes medical, vision, dental benefits, and 401k matching to support employee well-being.

Qualifications

• Minimum of three years of relevant experience.
• Preferred A+ and Net+ certification.
• Ability to work independently with limited oversight.

Responsibilities

• Diagnose and repair designated products within assigned territory.
• Complete daily field service reports per procedures.
• Maintain spare parts inventory per company guidelines.

Skills

Electronics

Fine Mechanics

Optics

Medical Field Service

Customer communication

Computer skills

Education

BS in Electronics, Engineering or Computer Technology

Tools

Diagnostic Equipment

Service Reports

Job description

About Us

How many companies can say they have been in business for over 178 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the ever‑changing environments in a fast‑paced world, meeting it with cutting edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location

Fairfax, VA and cover the Southeast territory. 3 overnights a week after training.

What's the role?

Field Support Engineer II, with limited supervision, installs, repairs, upgrades and performs preventative maintenance on specified Carl Zeiss Meditec instrumentation in a designated field service territory. Represents Carl Zeiss Meditec at customer locations and works to achieve a high level of customer satisfaction. Responsible for all companies issued property (inventory, tools, diagnostic equipment, vehicle, etc.) in accordance with company policies. Maintains a high level of professional communication with their team, customers, management, Sales and Technical Support.

Here's what you'll do:

• Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines.

• Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers' needs, which may include financial impact to the practice, and patients' well being.

• Complete and submit a field service report on a daily basis according to written procedures as documented in the Field Service reference database.

• Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures.

• Maintain spare parts inventory according to company guidelines and return specific spare parts as
  designated by policy.

• Support revenue growth through the promotion and retention of service agreements.

• Interface with customers in a professional, pleasant and calm demeanor.

• Other duties may include, but are not limited to, instructing customers in the operation and maintenance of equipment.

Do you qualify?

• Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service.

• BS in Electronics, Engineering, or Computer Technology and related fields preferred.

• A+ and Net+ certification preferred.

• Ability to think through difficult customer issues and generate satisfactory customer satisfaction results.

• Must be self‑directed, able to work independently with limited management oversight.

• Must have good verbal and written communication skills.

• Must have strong computer skills.

• Must be able to pass required training to service fine mechanics and optics. Ability to effectively service the equipment on which training is completed.

• Multiple project and time management skills are required.

We have amazing benefits to support you as an employee at ZEISS!

• Medical

• Vision

• Dental

• 401k Matching

• Employee Assistance Programs

• Vacation and sick pay

• The list goes on!

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).