Field Service Technician

IQS, Inc.; California (MO); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Performance bonus

Sales commissions

Medical plans

Retirement savings plan

Paid time off

Job summary

You should have a minimum of a high school diploma or equivalent, with technical training preferred. The annual pay range for this position is $52,000 - $65,000, and you will also be eligible for performance bonuses and robust benefits, including medical plans and retirement savings.

Qualifications

• High School graduate, completed GED or equivalent.
• Tech School, associate, or bachelor's degree in a technical discipline preferred.
• Prior experience with hand tools and basic electrical test equipment.
• Microsoft operating system knowledge required.
• Able to lift up to 75 pounds unassisted.

Responsibilities

• Install, repair, troubleshoot, service and calibrate high-tech machines.
• Demonstrate high-level customer service skills.
• Be solutions-oriented and work independently.

Skills

Customer service skills

Mechanical aptitude

Electronic aptitude

Communication skills

Ability to work independently

Education

High School graduate or GED

Technical degree in Electronics or Industrial Mechanics

Job description

What's the role?

As a Field Service Technician, you get to work with an astonishing team that plays a vital role in Carl Zeiss Industrial Quality Solutions, LLC. Showcase your skills and experience by process enhancements focused on installation and servicing of custom equipment. You will interact with customers and cross functional service groups that support and launch ZEISS products into the field. Additionally, you will aid the R&D team with engineering work in relation to design, build, and new system testing. This position will also support the production of systems during various stages of assembly and setup.

Location

Fremont / San Jose, CA area preferred.

Here's what you'll do

• Install, repair, troubleshoot, service, and calibrate high-tech machines at customer locations.
• Demonstrate customer service skills and knowledge with a high level of passion and dedication.
• Demonstrate your ability to learn new skills on high-tech CMMs (Coordinate Measuring Machines) utilizing mechanical and electronic aptitude.
• Perform necessary administrative paperwork in a complete and accurate manner.
• Be solutions-oriented with the ability to work independently in a high‑pressure, fast‑paced, and innovative environment.
• Travel requirement is 90‑100% within the service area, including international travel as needed.
• Other duties as required.

Do you qualify?

• Minimum: High School graduate, completed GED or equivalent.
• Or, Tech School, associate, or bachelor's degree in a technical discipline such as Electronics, Industrial Mechanics, and the like.
• Or, training and experience from a Military Technical School.
• Prior experience working with hand tools and basic electrical test equipment.
• Microsoft operating system knowledge is required.
• Capable of unassisted physical lift of one article weighing up to 75 pounds.
• Able and willing to work minimum of 50 hours per work week. Regular + OT.
• Ability to work in an industrial production shop floor environment.
• Valid driver license required.
• Excellent communication and customer service aptitude.

Nice to haves:

• Previous experience installing and troubleshooting industrial electronics, machines, or computer systems.
• Previous CMM (Coordinate Measuring Machine) installation and troubleshooting experience is preferred however not required.

The annual pay range for this position is $52,000 - $65,000.

This position is also eligible for a performance bonus or sales commissions. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.

ZEISS provides Equal Employment Opportunity without unlawful regard to an applicant's race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).