Order Fulfillment Coordinator

CooperSurgical; Livingston (NJ); Hybrid; USD 40,181 - 53,575; Full time

Benefits offered by this job

Medical coverage

401(k)

Parental leave

Fertility benefits

Paid time off (vacation)

Sick leave and holidays

Job summary

CooperSurgical is seeking a Logistics & Order Operations professional to coordinate inventory and service orders nationwide and internationally. You will liaise between Supply Chain, Sales, Service, Customer Service, and Finance to ensure timely fulfillment, accurate invoicing, and issue resolution.

The role emphasizes cross-functional collaboration, process improvement, and accurate documentation in an office-based, hybrid setting.

Qualifications

• 3–5 years’ experience in supply chain, coordination, or order operations.
• Excellent interpersonal skills for interacting with customers, peers, and management.
• Experience with MS Office and ERP systems.

Responsibilities

• Coordinate inventory availability with Buyers, Planners, and Supply Chain teams to support installation and service demand.
• Investigate inventory shortages, discrepancies, and allocation issues and implement corrective actions.
• Monitor inventory levels and communicate stock availability to stakeholders.
• Create and process service, equipment, and capital orders while ensuring accuracy and compliance.
• Prepare customer quotations and proforma invoices, including pricing, freight, taxes, and fees.
• Verify stock availability and order requirements prior to processing for timely fulfillment.
• Generate domestic and international shipping documentation and labels.
• Track and monitor service orders through the lifecycle with required approvals and updates.
• Process customer payments and maintain accurate account information.
• Manage product return activities, including returns, credits, and documentation.
• Process customer invoices and resolve billing discrepancies with Finance.
• Investigate and resolve customer complaints and order issues to maintain satisfaction.

Skills

Inventory management

Order processing

ERP systems

MS Office

Customer service

Cross-functional coordination

Communication skills

Billing/invoicing

Attention to detail

Education

High School Diploma or GED

Associate’s degree in Business Administration/Communications/Supply Chain/Logistics/Customer Service

Tools

CRM system

Job description

Job Description

This role supports equipment installation and service operations across the United States, Canada, and international markets. This position serves as a key liaison between Supply Chain, Sales, Service, Customer Service, Finance, and external customers to ensure timely order fulfillment, inventory availability, billing accuracy, and issue resolution. The role directly impacts customer satisfaction, operational efficiency, and revenue recognition through effective coordination of inventory, orders, shipments, returns, and invoicing activities.

Responsibilities

• Coordinate inventory availability with Buyers, Planners, and Supply Chain teams to support installation and service demand and ensure material readiness for customer orders.
• Investigate inventory shortages, discrepancies, and allocation issues and implement corrective actions to minimize fulfillment delays.
• Monitor inventory levels and communicate stock availability to Equipment Managers, Sales Representatives, and other stakeholders.
• Create and process service purchase orders, equipment orders, and capital orders while ensuring accuracy and compliance with internal procedures.
• Prepare customer quotations and proforma invoices, including product pricing, freight charges, taxes, and other applicable fees.
• Verify stock availability and order requirements prior to processing to support timely and accurate fulfillment.
• Generate domestic and international shipping documentation, including UPS export, import, and return shipping labels for customers, Sales Representatives, Service Technicians, and internal departments.
• Track and monitor service orders throughout the order lifecycle, ensuring all required approvals, documentation, and system updates are completed.
• Process customer credit card payments and maintain accurate account information and payment records.
• Manage product return activities, including return authorizations, shipment coordination, credit issuance, and documentation maintenance.
• Process customer invoices and partner with Finance to investigate and resolve billing discrepancies while ensuring invoice accuracy.
• Investigate and resolve customer complaints, order issues, inventory concerns, and fulfillment escalations to maintain a high level of customer satisfaction.
• Maintain accurate records and transactional data within ERP, inventory management, and order management systems.
• Collaborate with Sales, Service, Customer Service, Supply Chain, Finance, and external customers to support continuous improvement and operational efficiency initiatives.
• As business needs dictate, work extended hours to complete daily department goals or tasks to include mandatory overtime.

Qualifications

• Minimum 3–5 years’ experience associate’s degree or equivalent experience
• Supply chain, coordination, or order operations.
• Good interpersonal skills when relating with customers, peers, and management.
• Ability to solve problems, identify solutions and develop action plans to satisfy customer needs.
• Working experience with MS office and ERP systems.
• Experience with inventory management and order processing systems
• Ability to coordinate across multiple teams (buyers, planners, service, finance)

Work Environment:

• Office-base, Hybrid work setting
• Frequent interaction with customers via phone, email, chat, and video conferencing
• Collaboration with dept. such as Sales, Operations, Logistics, and Billing
• Use of CRM system and business software
• Performance-driven environment with SLA goals, response time targets, and customer satisfaction metrics
• Requires strong multitasking, problem-solving, and great communication skills
• Emphasis on professionalism, teamwork, accuracy, and delivery excellent customer experience

Experience:

• Create and process service purchase orders (POs)
• Enter equipment/capital orders-sales rep, service techs.
• Writing quotes/proforma invoices for customers & reps -product charges with freight taxes
• Check stock availability on all orders.

Education:

• High School Diploma or GED
• Associate’s degree in business administration, Communications, Supply Chain, Logistics, Customer Service, or a related field

As an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package,

• medical coverage
• 401(k)
• parental leave
• fertility benefits
• paid time off for vacation
• personal
• sick and holidays
• multiple other perks and benefits

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. If you are interested in applying and require special assistance or accommodations due to a disability, please contact us at [e-mail].

The good faith estimate of the salary range for this role is $40,181 to $53,575. The actual amount offered is determined by a number of factors including but not limited to location, skills and experience.