Field Service Engineer - Houston, TX

MTR.vet; Georgia; Remote; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision (80% premium covered)

401k with company match

Company vehicle for personal use

Up to 5k annual bonus

Job summary

A leading technical service company is seeking a Field Service Engineer for a full-time position based in Georgia. This role involves extensive travel (90-100%) to install, service, and repair custom-built material testing machines. The ideal candidate will have hands-on experience with electrical systems (up to 480V), strong problem-solving skills, and excellent communication abilities. Comprehensive training is provided, and a company vehicle will be available for personal use, along with a competitive compensation package including benefits and bonuses.

Qualifications

• Hands-on experience troubleshooting and repairing electrical systems up to 480V.
• Ability to troubleshoot complex electro-mechanical devices using schematics.
• Strong judgment and customer service orientation.

Responsibilities

• Provide expert on-site technical support for custom material testing machines.
• Diagnose and resolve complex electro-mechanical issues.
• Train customers on equipment operation and manage own travel schedule.
• Aim for first-visit resolution and high customer satisfaction.

Skills

Troubleshooting electrical systems

Problem-solving skills

Excellent communication

Ability to work independently

Problem solving

Independent judgment

Job description

Military Technical Recruiting (MTR.vet) | Full time

• Additional Comp Up to 5k bonus for the year
• Job Type Full time

Job Description

This company is looking for a Field Service Engineer to provide technical support for their unique, custom-built material testing machines. This highly autonomous role requires extensive travel (90-100%) to customer facilities to install, commission, service, calibrate, troubleshoot, and repair equipment. You'll be the face of the company, ensuring high customer satisfaction through your technical expertise, problem-solving skills, and ability to train customers.

You'll need to be a quick learner, able to think on your feet, and adept at troubleshooting complex electro-mechanical devices using schematics and mechanical drawings. The goal is to resolve all issues on the first visit, aiming for zero call-backs. The company values individuals who are eager to learn, friendly, and capable of self-correction. While you'll receive comprehensive training on their specialized equipment, a strong foundation in electrical (up to 480V), hydraulic, and pneumatic systems is essential.

Key Responsibilities:

Provide expert on-site technical support for custom material testing machines, including installation, commissioning, servicing, calibration, troubleshooting, and repair.

Diagnose and resolve complex electro-mechanical issues using schematics and mechanical drawings, ensuring timely and complete solutions with a focus on first-visit resolution.

Effectively communicate technical information and train customers on equipment operation and software, while managing your own schedule and travel within an assigned territory.

Requirements

Hands-on experience troubleshooting and repairing electrical systems up to 480V, along with hydraulics and pneumatics.

Ability to travel 90-100% of the time, Monday through Friday, with a company vehicle provided (personal use allowed) and all expenses reimbursed via a personal credit card.

Strong independent judgment, problem-solving skills, and excellent communication abilities to ensure high customer satisfaction.

• Medical, Dental, Vision, company pays 80% of premium and candidate pays 20%
  
• 401k with 100% match on first 3% you put in and smaller match on next 4, 5 or 6% you put in. Eligible for 401k after 6 months of employment.
  
• Company vehicle that can be used for personal use.
  
• Up to 5k bonus each year given out in 5 increments based on individual and company performance