Field Service Engineer-Houston

Manpower Group (USA); Houston (TX); Hybrid; USD 83,000 - 110,000; Full time

Benefits offered by this job

Health benefits

Bonus 3-8%

Professional growth opportunities

Job summary

ManpowerGroup is seeking a Field Service Engineer to join the Technical Support Department. The role involves maintenance, repair, and installation of CNC machine tools, with on-site or remote support.

You will create technical reports, train Customer’s Service Engineers, and ensure strong client relationships. The ideal candidate has 3–5 years of CNC troubleshooting experience, familiarity with DMG MORI SEIKI or Fanuc, Mitsubishi, or Siemens controls, and strong communication skills.

Qualifications

• High school diploma or GED required; an Associate degree in a technical field is preferred.
• 3–5 years of electrical and mechanical troubleshooting of CNC machine tools.
• Experience with DMG MORI SEIKI machines or Fanuc, Mitsubishi, or Siemens controls is a plus.
• Strong verbal and written communication skills with a customer service focus.

Responsibilities

• Provide maintenance, repair, and installation assistance for CNC machine tools on site or via phone.
• Create and update technical documentation and generate reports on service activities.
• Assist and train Customer’s Service Engineers on new product lines and maintenance procedures.
• Establish and maintain effective communication and customer service relationships with clients.
• Manage challenging customer situations professionally and solicit feedback for service improvement.

Skills

Problem-solving

Excellent communication

Customer service focus

Education

High school diploma or GED

Associate degree in a technical field

Tools

DMG MORI SEIKI

Fanuc controls

Mitsubishi controls

Siemens controls

Job description

Our client, a leader in manufacturing and technical services, is seeking a Field Service Engineer to join their team. As a Field Service Engineer, you will be part of the Technical Support Department supporting the Service Team. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a proactive attitude, which will align successfully in the organization.

Job Title

Field Service Engineer

Pay Range

$83,000 - $110,000

What's the Job?

• Provide maintenance, repair, and installation assistance for CNC machine tools on location or via telephone.
• Create and update technical documentation and generate reports related to service activities.
• Assist and train Customer’s Service Engineers on new product lines and maintenance procedures.
• Establish and maintain effective communication and customer service relationships with clients.
• Manage challenging customer situations professionally, respond promptly to needs, and solicit feedback for service improvement.

What's Needed?

• High School diploma or GED; Associate Degree in a technical field preferred.
• 3-5 years of experience in electrical and mechanical troubleshooting of CNC machine tools.
• Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, or Siemens controls is a plus.
• Excellent verbal and written communication skills with a strong customer service focus.
• Ability to read mechanical drawings, electrical schematics, and PLC ladder diagrams.

What's in it for me?

• Comprehensive benefits package including health and wellness options.
• Performance-based bonus package ranging from 3% to 8%.
• Opportunities for professional growth and development.
• Supportive team environment with a focus on innovation and excellence.
• Work in a dynamic, technology-driven setting with flexible remote options.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Vision Plan
• Health Savings Account
• Health Flexible Spending AccountDependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.