Field Service Engineer - High-Tech Laser & EDM Systems

Winbro; Rock Hill (SC); Hybrid; USD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Health insurance

401(k) plan

Paid time off

Zusammenfassung

Winbro in Rock Hill, SC is seeking a Field Service Engineer to join our high-tech team serving aerospace, medical, semiconductor and clean energy customers.

You will split time between our Rock Hill site and client sites across North America, performing installation, commissioning, and ongoing maintenance of EDM, ECM and Laser machine tools with a focus on right-first-time repairs and exceptional customer service.

Qualifikationen

• Minimum 5 years field working experience.
• Excellent all round skills in electrical/electronic and mechanical maintenance disciplines.
• Detailed working knowledge of PC based CNC equipment and drive systems as applied to complex 5 axis CNC machine tools.
• A clear and logical approach to fault finding complex electronic control systems as well as reactive service and preventative maintenance activities.
• Able to work alone, using your own initiative but also able to liaise with other team members for coordinated problem solving.
• Willingness and ability to travel extensively throughout North America 50%, working time at base 50%.

Aufgaben

• Responsible for the prompt identification and resolution of whole range machinery issues and breakdowns to ensure effective right first-time repair with a high level of customer service, always.
• Provide technical customer service and support during the installation, commissioning and servicing of Winbro manufactured machinery along with associated support equipment.
• Maintain, service and commission EDM, ECM and Laser machine tools utilizing electrical, mechanical, pneumatic and high-pressure water systems troubleshooting skills.
• Install and commission technical upgrade packages from mechanical, pneumatic and electrical drawings along with Software & Firmware updates of required components.
• Contribute to customer satisfaction by executing preventive and reactive maintenance at customer sites or our Rock Hill site along with timely response to service requests.
• Provide technical support and service training both internally and externally while maintaining professional and technical knowledge.
• Service, maintain or build Winbro equipment within our Rock Hill manufacturing facility, or customer site as required,
• Contribute to the continuous improvement effort and the support of multiple teams.
• Accurate completion of written and PC based maintenance records.
• Provide periodic reports to management including customer complaints, trends and suggestions for improvement.
• Additional responsibilities include customer relationship management, written documentation of service activities, and effective interaction and communication with internal technical support personnel, Manufacturing and Sales

Kenntnisse

Electrical maintenance

Mechanical maintenance

CNC drive systems

Troubleshooting

Field service

Tools

CNC controls

EDM/ECM/Lasers

Jobbeschreibung

Winbro in Rock Hill, SC is seeking a Field Service Engineer to join our high-tech team serving aerospace, medical, semiconductor and clean energy customers.

You will split time between our Rock Hill site and client sites across North America, performing installation, commissioning, and ongoing maintenance of EDM, ECM and Laser machine tools with a focus on right-first-time repairs and exceptional customer service.