Field Service Engineer - Florida Panhandle

EOLA | A Critical Power Company; Pensacola (FL); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Full benefits package

401(k) with company match

Gas card and vehicle allowance

Training & development

Job summary

EOLA | A Critical Power Company is seeking a skilled UPS Field Engineer to apply expertise in start-up, testing, and operation of power electronics at customer sites. The role covers commissioning, maintenance, and on-call support, with a home-based base and Panhandle travel.

Ideal candidates have 3–5 years of experience (10+ preferred), strong troubleshooting ability, and a pro-active customer-service mindset. Training and growth opportunities are offered.

Qualifications

• Minimum 3–5 years of experience; 10+ years preferred.
• Skilled in troubleshooting UPS, batteries, PDUs, STSs, etc.
• Proficient with hand tools and test equipment for maintenance and repairs.
• Strong verbal, written communication, and customer service skills.
• Ability to work independently with resourcefulness and initiative.
• Knowledge of equipment manufacturers’ specifications.
• Physically capable of lifting up to 100 lbs as required.
• Willingness to work nights, weekends, and be on-call when needed.
• Basic knowledge of computer hardware and software.
• Prior experience with third-party UPS service providers is a plus.
• OEM training or experience with brands such as Emerson/Liebert/Vertiv, APC/MGE/Schneider, or Eaton/Powerware/PDI is required.
• Military veterans with Electrical/Mechanical experience valued.
• Must have a clean driving record.
• Primarily regional travel within the Panhandle area; occasional national travel may be required.

Responsibilities

• Conducts commissioning-focused design reviews, prepares test procedures and reports, and oversees on-site testing.
• Performs preventive maintenance, emergency response, equipment start-up, and field modifications.
• Coordinates with technical support to resolve maintenance or operational issues.
• Assists in developing Methods of Procedures (MOPs).
• Reports to a supervisor for any unusual issues or developments.
• Trains periodically at company headquarters on testing equipment and rebuilding systems.
• Completes Field Service Reports promptly and provides proactive recommendations to clients.
• Candidate will be based from home.

Skills

Troubleshooting UPS equipment

Customer service

Independent work

Willingness to travel

Clear communication

Education

Technical degree a plus

Tools

Test equipment

Hand tools

Power electronics

Job description

Position Overview

A highly skilled UPS Field Engineer is needed to apply an in-depth knowledge of UPS start-up, testing, and operations. This role involves commissioning, maintenance, and emergency support for power electronics at customer sites.

Position Overview

A highly skilled UPS Field Engineer is needed to apply an in-depth knowledge of UPS start-up, testing, and operations. This role involves commissioning, maintenance, and emergency support for power electronics at customer sites.

Key Responsibilities

• Conducts commissioning-focused design reviews, prepares test procedures and reports, and oversees on-site testing.
• Performs preventive maintenance, emergency response, equipment start-up, and field modifications.
• Coordinates with technical support to resolve maintenance or operational issues.
• Assists in developing Methods of Procedures (MOPs).
• Reports to a supervisor for any unusual issues or developments.
• Trains periodically at company headquarters on testing equipment and rebuilding systems.
• Completes Field Service Reports promptly and provides proactive recommendations to clients.
• Candidate will be based from home.

Qualifications

• Minimum of 3-5 years' experience. Preferred 10+ years of relevant experience.
• Skilled in troubleshooting equipment such as UPS, batteries, PDUs, STSs, etc.
• Proficient with hand tools and test equipment for maintenance and repairs.
• Strong verbal, written communication, and customer service skills.
• Ability to work independently with resourcefulness and initiative.
• Knowledge of equipment manufacturers’ specifications.
• Physically capable of bending and lifting up to 100 lbs as required.
• Willingness to work nights, weekends, and be on-call when needed.
• Basic knowledge of computer hardware and software.
• Prior experience with third-party UPS service providers is a plus.
• OEM factory training or experience with brands such as Emerson/Liebert/Vertiv, APC/MGE/Schneider, or Eaton/Powerware/PDI is required.
• A technical degree (e.g., DeVry, Lincoln Tech) is a plus.
• Military veterans with experience in Electrical/Mechanical systems are highly valued (Navy EMN, ETN, MMNs, Army Power Generation, Air Force Power Production, Coast Guard, etc.).
• Must have a clean driving record.
• Primarily regional travel within the Panhandle area; occasional national travel may be required (not including emergencies).

Why Join EOLA Power?

Named to the Inc. 5000 in 2025 and 2026 and certified as a Great Place To Work® both years.

In our most recent Great Place To Work® employee survey, 100% of respondents said EOLA Power is a great place to work, compared with 57% at a typical U.S. company.

EOLA Power provides company-paid OSHA 30, NFPA 70E, and CPR certifications, along with access to one of the industry's largest UPS parts inventories, including obsolete and discontinued components.

Location Preference

Candidate is preferred to live in Tallahassee, FL or Pensacola, FL

Benefits

• Competitive salary with full benefits package
• Paid Time Off (PTO)
• 401(k) with company matching
• Gas card and vehicle allowance
• Comprehensive health, dental, and vision insurance (Life Insurance, Short-Term & Long-Term Disability)
• Growth Opportunities
• Training & Development

This role offers stability, growth opportunities, and a supportive benefits package tailored to support our UPS Field Service Engineers in maintaining reliability and uptime for mission-critical facilities. If you are passionate about critical power solutions and dedicated to maintaining reliability for mission-critical facilities, we encourage you to apply.