Field Service Engineer (FIELD REMOTE, Louisville, KY)

PerkinElmer; Lexington (KY); Remote; USD 59,000 - 73,000; Full time

Job summary

PerkinElmer is seeking a Field Service Engineer for a remote role servicing customers in the Louisville, KY area. You will install, maintain, and repair analytical instruments, provide troubleshooting and warranty services, and collaborate with customers on workflows within a distributed service network.

The position requires up to 75% travel across KY, OH, and IN, with a valid driver’s license. Strong communication and safety-compliant fieldwork are essential, as is the ability to work in lab

Qualifications

• Requires travel up to 75% of the time; territory includes KY, OH, IN with focus Cincinnati and Louisville.
• Travel may be up to 75% depending on territory requirements.
• Valid driver's license required and ability to drive/plane as needed.
• Experience repairing laboratory equipment.
• Must be able to work in controlled lab environments and wear PPE.

Responsibilities

• Install, maintain, validate and repair instrumentation at customer site.
• Provide troubleshooting and warranty services within time frames.
• Communicate service offerings including training, software, and lab services.
• Partner with customers to understand their analytical workflow.
• Adhere to installation, warranty, and service agreement documentation standards.
• Contribute to account profitability through efficient service delivery.
• Upload/download service data to ensure integrity of service systems.
• Maintain tools and service parts inventory.
• Develop technical and soft skills; report improvement opportunities via QA processes.
• Complete administrative tasks including time reporting and training.

Skills

Interpersonal communication

Problem-solving

Customer service

MS Office

Reading and following technical bullet

Education

Bachelor's or equivalent in Applied Science/Engineering

Associate degree in Applied Science

High school diploma with experience

Tools

Microsoft 365

Job description

Field Service Engineer (FIELD REMOTE, Louisville, KY)

Location(s)

US Remote - KY

Job Description

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Remote Field role servicing customers located in the Louisville, KY area.

Job Responsibilities

• Install, maintain, validate and repair PerkinElmer and/or multivendor instrumentation at customer site with best-in-class service
• Provide troubleshooting, repair, and qualification services for customers including warranty services within a prescribed time frame and established maintenance protocols.
• Communicate service offerings including training, support, software, laboratory services products and field upgrades
• Partner with our customers to understand their analytical workflow and applications
• Demonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standards
• Contribute to account profitability through efficient execution and service delivery
• Perform timely uploads and downloads of required service data to ensure the integrity of service system(s)
• Maintain assigned assets including tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.
• Proactively develop technical and soft skills to maintain and enhance PerkinElmer’s value proposition to the customer
• Enhance PerkinElmer’s product quality by proactively reporting improvement opportunities via the quality notification process
• Seek higher level certification through participation in company sponsored training & development offerings
• Complete all administrative tasks to include but not limited to time reporting, assigned training, etc.
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment
• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time

Critical Skills

• Outstanding interpersonal, written, and verbal communication skills
• Technical problem-solving skills and attention to detail
• Outstanding customer service skills complemented by an ability to listen to and interpret client requests.
• Aptitude for technical and practical matters.
• MS Office Skills: Outlook, PowerPoint, Word.
• Excellent interpersonal skills; excellent team player with customer satisfaction focus
• Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions

Basic Qualifications

• BA Bachelor Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 3 years direct experience with repair of laboratory equipment
• Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 5 years direct experience with repair of laboratory equipment
• High School Diploma plus 7+ years direct experience with repair of laboratory equipment
• Ability to travel by air, vehicle and/or other means of transportation as business requires. Travel will vary depending on territory requirements and/or customer base typically up to 75% of the time. Territory in KY, OH and IN area, but not limited to these areas, with focus in the Cincinnati and Louisville area. (Car, laptop and phone are company provided).

Preferred Qualifications

• Experience using Microsoft 365
• Detailed knowledge of analytical equipment, laboratory environment, and/or instrument control software
• Must have a valid driver’s license.
• While performing the duties of this position you must always maintain safe motor vehicle operation
• Vendor issued certification on relevant laboratory equipment
• Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code

Working Environment

• Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.
• Job pace may be fast and job completion demands may be high.
• Must be able to remain in a stationary position more than 25% of the time.
• The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
• Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).
• Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
• Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.
• Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste.
• Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, and hazardous chemicals.
• May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment

The annual compensation range for this full-time position is $58,760.00 to $73,060.00. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.

PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.