Field Service Engineer – Fiber Laser Systems (Travel)

Bodor Laser USA; Charlotte (NC); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Job summary

Bodor Laser USA is seeking a Service Engineer to support customers with Bodor Lasers by providing technical advice and after‑sales service in the field. The role involves on‑site and remote assistance, troubleshooting, and ensuring optimal laser system performance.

The position requires installing, repairing and diagnosing automated CNC and fiber laser machines, with travel across the United States. NC residents preferred; competitive benefits offered.

Qualifications

• Bachelor’s degree in mechatronics, automation or electrical engineering with 2+ years on automated CNC machines.
• Experience installing, repairing and diagnosing automated CNC machines.
• 3+ years of related experience on automated CNC machines or fiber laser machines.
• Able to read electrical and mechanical drawings and use test equipment.
• Proficient in Microsoft Word, Excel and remote communication tools.

Responsibilities

• Serve as main contact for customers and provide direct support for laser machines via phone, email, chat and on-site visits.
• Assist personnel and customers with troubleshooting mechanical and electrical problems and take appropriate action to resolve issues.
• Track technical issues and incoming requests from customers.
• Manage schedules and follow up with customers in assigned territories to ensure optimized use of the lasers.
• Perform mechanical repairs on laser machines at customer locations, assessing whether special resources or parts are required.

Skills

CNC machines

SolidWorks

AutoCAD

Electrical drawing

Education

Bachelor’s Degree in mechatronics or automation engineering

Tools

MS Office

Job description

Bodor Laser USA is seeking a Service Engineer to support customers with Bodor Lasers by providing technical advice and after‑sales service in the field. The role involves on‑site and remote assistance, troubleshooting, and ensuring optimal laser system performance.

The position requires installing, repairing and diagnosing automated CNC and fiber laser machines, with travel across the United States. NC residents preferred; competitive benefits offered.