Field Service Engineer, Energy USA - On-Site Diagnostics

Wärtsilä; Houston (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Wärtsilä in the United States is seeking a Field Service Engineer – Energy to join our team and support high‑quality service delivery for our marine and energy customers. You will perform hands‑on field tasks, troubleshoot, and diagnose issues while maintaining safety and regulatory standards.

You will collaborate with service colleagues, customers, and cross‑functional teams to coordinate on-site activities, ensure timely service, and contribute to continuous process improvements.

Qualifications

• High integrity and accountability in field operations.
• Strong customer-focused mindset and responsibility for tasks.
• Practical technical knowledge of field service operations.
• Experience with Wärtsilä engines or large-bore engine platforms (preferred for junior).
• Ability to work with diverse teams and customers.
• Good organizational and prioritization skills in field environments.
• Team-player mindset with ability to work independently, including in remote locations.
• Commitment to safety, quality, and continuous learning.

Responsibilities

• Perform technical field service tasks, including advanced troubleshooting, diagnostics, and issue resolution in accordance with established procedures.
• Support the functionality and reliability of customer equipment by identifying technical issues and contributing to corrective actions together with the service team.
• Provide technical support and guidance to customers during service activities, ensuring a positive service experience.
• Collaborate with customers, external stakeholders, and cross-functional internal teams to coordinate on-site activities and ensure timely service delivery.
• Escalate complex technical issues as required and support senior engineers or superintendents during service execution.
• Contribute to the continuous development of field service processes by providing feedback on service execution and equipment performance.
• Maintain accurate service records, reports, and documentation in line with company policies and customer requirements.
• Ensure all work is performed in compliance with applicable safety, quality, and environmental standards.

Skills

Integrity

Customer focus

Technical knowledge

Team player

Organizational skills

Diversity awareness

Remote work adaptability

Safety & quality

Job description

Wärtsilä in the United States is seeking a Field Service Engineer – Energy to join our team and support high‑quality service delivery for our marine and energy customers. You will perform hands‑on field tasks, troubleshoot, and diagnose issues while maintaining safety and regulatory standards.

You will collaborate with service colleagues, customers, and cross‑functional teams to coordinate on-site activities, ensure timely service, and contribute to continuous process improvements.