Field Service Engineer-Durham, North Carolina

Radiometer; United States; Remote; USD 65,000 - 70,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k)

Job summary

Cytiva is seeking a Field Service Engineer to perform service, repair, and installation of products at customer sites, with remote work flexibility. The role covers Durham, NC area and calls in SC, NC, and surrounding regions, reporting to the Area Service Manager.

The position requires a biomedical/mechanical/electrical engineering background, travel up to 45–55%, and a valid driver’s license. A remote-work arrangement is available with travel.

Qualifications

• Bachelor’s degree in Biomedical, Mechanical or Electrical Engineering or related STEM field.
• Travel up to 45–55%, valid driver’s license with clean record.
• Experience diagnosing, troubleshooting and repairing electromechanical/electronic equipment is a plus.

Responsibilities

• Meet daily service/repair needs and ensure customer satisfaction through service excellence.
• Perform installation, preventive maintenance andrepair on designated equipment.
• Drive service business growth through sales actions for service agreements and upgrades.

Skills

Field service

Troubleshooting

Customer service

Sales actions

Education

Biomedical/Mechanical/Electrical Engineering degree

Biology/Chemistry/STEM degree

Associate's degree +2 years experience

Military training (equivalent)

Job description

About Cytiva

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life‑saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life‑changing career. Learn about the Danaher Business System which makes everything possible.

Job Overview

The Field Service Engineer is responsible for service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. May develop new customer service/product agreements. Responds to customer support calls within an assigned territory. This position reports to the Area Service Manager and is part of the Hardware Solutions team, fully Remote (based in Maryland) to service Durham, North Carolina areas and cover calls in South Carolina.

Responsibilities

• Technical: The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment by driving customer satisfaction through Service Excellence: Basic troubleshooting, installation, preventive maintenance and repair needs on designated equipment, as well as ordering and maintaining spare parts inventory.
• Customer Service: The Field Service Engineer will maintain regular communication with customers to ensure resolution and accurate follow-up; utilizing documented processes and root cause analysis to resolve customer service issues and drive customer satisfaction.
• Lead Generation: The Field Service Engineer will be expected to drive service business growth in the form of sales actions for service agreements, parts, upgrades, consumables, and equipment leads.

Qualifications & Requirements

• Bachelor’s degree in Biomedical, Mechanical or Electrical Engineering, OR relevant degree in Biology, Chemistry, or other STEM field OR equivalent military training OR Associate's degree with 2+ years’ experience diagnosing, troubleshooting and repairing mechanical, electromechanical, and/or electronic equipment
• Travel, Motor Vehicle Record & Physical/Environment Requirements: This position requires travel up to 45-55%, flying & driving, which may potentially include overnight stays. Must have a valid driver’s license with an acceptable driving record Ability to lift, move or carry equipment up to 50lb, any other physical requirements
• It would be a plus if you also possess previous experience in: Life Sciences / Med Device / Biotech industry experience

Remote Work Arrangement

At Cytiva we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you will work remotely from your home, with the understanding that employees are expected to travel up to 35% of the time and at a moment's notice. Explore the flexibility and challenge that working for Cytiva can provide.

Compensation & Benefits

The annual salary range for this position is $65,000.00 - $70,000.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. This job is also eligible for bonus/incentive pay. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

• Paid time off
• Medical/dental/vision insurance
• 401(k)

Company Description

We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com.

Equal Opportunity & Diversity

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The U.S. EEO posters are available here. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact: 1-202-419-7762 or [e-mail].

Additional Conditions

For candidates who are based outside of New York City or who are applying for roles outside of New York City, for more information about conditions of any job offer please click here. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact: 1-202-419-7762 or [e-mail].

Company Overview

Danaher is a leading global life sciences, biotechnology, and diagnostics innovator, helping to solve many of the world’s most important health challenges, ultimately improving quality of life for billions of people today, while setting the foundation for a healthier, more sustainable tomorrow. The Danaher ecosystem is made up of more than 15 businesses united by a shared commitment to innovate for tangible impact. Please read our Applicant Data Privacy Notice carefully here.