Field Service Engineer- Boston

Hbcu Connect, Llc; Marlborough (MA); Remote; USD 68,000 - 71,000; Full time

Benefits offered by this job

Remote work option

Medical/dental/vision insurance

401(k)

Job summary

Cytiva is hiring a Field Service Engineer to service, repair, and install laboratory and biotech equipment at customer sites. The role involves basic troubleshooting, preventive maintenance, and order management for parts, within a 35% travel sector.

Applicants should have a related engineering degree and 1+ years in field service or repair. The position offers remote work eligibility, a salary range of $68,000–$71,000, and bonus eligibility.

Qualifications

• Bachelor's degree in Biomedical, Mechanical or Electrical Engineering or relevant STEM field.
• 1+ years of field service, maintenance, repair, or troubleshooting experience.

Responsibilities

• Technician will perform preventive maintenance, installation, and repair of designated equipment.
• Maintain regular communication with customers to ensure issue resolution and follow-up.
• Drive service business growth through actions for service agreements, parts, upgrades, and leads.

Skills

Field service

Customer communication

Troubleshooting

Education

Engineering degree

Tools

Biomedical equipment

Job description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danahers 15+ operating companies, our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement, you help turn ideas into impact innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System which makes everything possible.

The Field Service Engineer is responsible for service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. May develop new customer service/product agreements. Responds to customer support calls within an assigned territory.

What you will do:

• Technical: The Field Service Engineer will be responsible for meeting the daily service repair needs of the customers equipment by driving customer satisfaction through Service Excellence: Basic troubleshooting, installation, preventive maintenance and repair needs on designated equipment, as well as ordering and maintaining spare parts inventory.

• Customer Service: The Field Service Engineer will maintain regular communication with customers to ensure resolution and accurate follow-up; utilizing documented processes and root cause analysis to resolve customer service issues and drive customer satisfaction.

• Lead Generation: The Field Service Engineer will be expected to drive service business growth in the form of sales actions for service agreements, parts, upgrades, consumables, and equipment leads.

Who you are:

• Education: Bachelors degree in Biomedical, Mechanical or Electrical Engineering, OR relevant degree in Biology, Chemistry, or other STEM field;OR equivalent military training; OR Associate's degree with 2+ years work experience.

• Years of experience: 1+ years of experience in field service, maintenance, repair, or troubleshooting of mechanical, electromechanical, or electronic equipment.

• Other essential skill: Ability to diagnose, troubleshoot, install, and perform preventive maintenance on laboratory, biotechnology, or related technical equipment using established procedures and documented processes.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel up to 35%, including overnight travel, within the assigned territory.

• Must have a valid drivers license with an acceptable driving record.

• Ability to lift, move, or carry equipment up to 50 lbs.

It would be a plus if you also possess previous experience in:

• Diagnosing, troubleshooting, and repairing mechanical, electromechanical, and/or electronic equipment.

• Supporting laboratory, biotechnology, bioprocessing, or medical equipment in a customer-facing environment.

At Cytiva we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you will work remotely from your home, with the understanding that employees are expected to travel up to 35% of the time and at a moment's notice. Explore the flexibility and challenge that working for Cytiva can provide.

The annual salary range $68,000.00 - $71,000.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

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Join our winning team today. Together, well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

The U.S. EEO posters are available here.

For candidates who are based outside of New York City or who are applying for roles outside of New York City, for more information about conditions of any job offer please click here.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or [e-mail].