Customer Experience Center Program Manager - Marlborough, MA

Cytiva; Marlborough (MA); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Bonus eligible

Medical/dental/vision insurance

401(k)

Job summary

Cytiva is seeking a Customer Experience Center specialist to act as the main point of contact for customer visits, coordinating demonstrations and on-site experiences across North America. You will ensure CX space readiness, collaborate with Marketing, Sales, and Product teams, and manage shipments for events.

The role requires a Bachelor’s in a life sciences or related field, with >5 years in bioprocessing and strong presentation and organizational skills. Travel <10%. Eligible for bonus with comprehensive benefits.

Qualifications

• Bachelor’s degree in life sciences, engineering, marketing, or related field.
• Experience in bioprocessing workflows including upstream, downstream, and analytical/QA processes (>5 years).
• Strong interpersonal communication and ability to present to diverse audiences.

Responsibilities

• Serve as primary contact for customer visits with prepared presentations and onsite coordination.
• Support Customer Experience Center operations to be brand-aligned and engaging.
• Coordinate scheduling, logistics, and workflows with Marketing, Sales, PM, Applications and others.
• Manage Marketing Demo logistics including inventory, shipments, and event support in North America.
• Collect feedback and visit metrics to drive continuous improvement.

Skills

Interpersonal communication

Presentation skills

Organizational skills

Stakeholder coordination

Education

Bachelor’s degree in life sciences/engineering/marketing or related field

Job description

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life‑saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life‑changing career. Learn about the Danaher Business System which makes everything possible.

What You Will Do

• Serve as the primary point of contact for customer visits, supporting well‑organized, professional experiences through prepared presentations, demonstrations, and onsite coordination that effectively showcase Cytiva’s bioprocessing solutions and portfolio value.
• Support the day‑to‑day operations of the Customer Experience Center, ensuring the space is consistently ready for customer engagement, aligned with brand standards, and equipped with current, impactful displays and demonstrations.
• Coordinate scheduling, visit logistics and administrative workflows, partnering with Marketing, Sales, Product Management, Applications, and other stakeholders to execute planned customer engagements.
• Manage Marketing Demo logistics, including inventory tracking and coordination of inbound and outbound shipments supporting marketing events across North America.
• Collect customer feedback and visit metrics, sharing insights with the broader team to support continuous improvement in visit quality, center operations, and overall customer experience.

Who You Are

• Bachelor’s degree in life sciences, engineering, marketing, or related field—or equivalent experience.
• Working knowledge of bioprocessing workflows, including an understanding of upstream, downstream, and analytical/QA processes, with >5 years of experience working in the industry
• Strong interpersonal communication skills and ability to confidently present to customer groups, explain technical concepts at a high level, and tailor messaging to diverse audiences.
• Exceptional organizational skills, with proven success managing complex schedules and multiple stakeholders.
• High attention to detail and ability to manage multiple outbound and inbound shipments simultaneously without error.

Travel, Motor Vehicle Record & Physical/Environment Requirements

• This is a site‑based role with <10% travel expected off‑site, domestic and/or international.
• Ability to lift, move, or carry equipment up to 50 lbs.

It would be a plus if you also possess previous experience in:

• Experience in biopharma, CDMO operations, scientific applications, product marketing, or technical sales.
• Familiarity with Cytiva’s product portfolio or adjacent technologies.
• Experience coordinating logistics, managing shipments, or working with carriers to ensure timely and accurate delivery of equipment or materials.

Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

The annual salary range for this role is $90,000-$95,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join our winning team today. Together, we’ll accelerate the real‑life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

The U.S. EEO posters are available here.

For candidates who are based outside of New York City or who are applying for roles outside of New York City, for more information about conditions of any job offer.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or [e-mail].