Field Service Engineer - Charlotte, NC

Messer Cutting Systems; Charlotte (NC); On-site; USD 65,000 - 85,000; Full time

Job summary

Messer Cutting Systems is seeking a qualified Field Service Engineer for its Charlotte, North Carolina team. This role involves diagnosing, repairing, and maintaining multi-axis CNC equipment across North America, delivering training, and ensuring customer satisfaction.

The ideal candidate will have over 3 years of relevant experience and an Associate's Degree in related fields. A commitment to travel of 95-100% with a customer-first mindset is essential for success in this operational role.

Qualifications

• 3+ years of related experience in comparable machine installation and repair preferred.
• Strong oral communication skills.

Responsibilities

• Diagnose and repair multi‑axis CNC equipment at customer sites.
• Perform machine and software upgrades.
• Train customers on the proper use and maintenance of the equipment.

Skills

Experience with Plasma, Laser, and Oxyfuel cutting process

Experience with multi‑axis CNC machines

Strong customer service skills

Education

Associate's Degree in Electronics, Robotics or Automation technologies

Tools

CAD/CAM software

Power and construction tools

Job description

Job Summary

Messer Cutting Systems, located in Wisconsin, is a global supplier of cutting solutions for the metal‑working industry. We are looking in Charlotte, North Carolina and the surrounding area for a qualified addition to the Field Service team. The Field Service Engineer is responsible for Messer Cutting Systems machine installations, preventive maintenance, and service on machines throughout North America at various customer sites.

Essential Duties and Responsibilities

• Diagnose, repair, install, and perform preventive maintenance of multi‑axis CNC equipment at customer sites throughout North America
• Perform machine and software upgrades
• Train customers on the proper use and maintenance of the equipment
• Properly handle 480 VAC and conform to related safety procedures
• Interpret mechanical layout drawings, electrical schematics, and bills of materials
• Complete required paperwork on time (e.g., service reports, discrepancy reports, expense reports, etc.) in a timely manner
• Achieve/maintain Customer Survey Satisfaction rating as established by the Service Manager
• Provide technical telephone support, as required
• Conduct final product testing in house, as required
• Conform to OSHA’s safety guidelines and follow proper lockout/tagout procedures
• Requires 95‑100% travel, frequently on short notice

Minimum Education and Qualifications

• 3+ years of related experience in comparable machine installation and repair preferred
• Associate’s Degree in Electronics, Robotics or Automation technologies preferred

Knowledge, Skills and Abilities

• Experience with Plasma, Laser, and Oxyfuel cutting process
• Experience with multi‑axis CNC machines
• Experience with CAD/CAM software
• Familiar with the use of power and construction tools, such as hammer drills, impact guns, and cordless drills
• Strong oral communication skills
• Strong customer service skills, with a “customer first” mindset
• Self‑motivated and ability to work independently

Protective Clothing and Equipment

• Steel‑toe shoes
• Eye protection

Working Environment

The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job. Work is performed in a moderate to loud manufacturing environment. The noise level in the work environment is usually moderate.

Messer Cutting Systems is an equal opportunity employer and is committed to providing a workplace free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.