Field Service Engineer- Boston, MA

Abbott Laboratories; Boston (MA); On-site; USD 37,000 - 73,000; Full time

Job summary

Abbott Laboratories in Boston, MA is seeking a Field Service Engineer II to install, maintain, and troubleshoot diagnostic instruments in a field-based, remote role. You will manage your territory, support customer care, and drive service excellence across assigned accounts.

The position requires a Bachelor’s degree or equivalent, 2–5 years of engineering or lab technology experience, and up to 30% travel. A valid driver’s license is required, and strong communication is essential for success in

Qualifications

• Bachelor’s degree or equivalent in engineering or laboratory technology.
• 2–5 years of engineering or laboratory technology experience.
• Ability to travel up to 30% within the assigned territory.

Responsibilities

• Install and maintain diagnostic systems, including installations, preventive maintenance, and repairs.
• Troubleshoot complex instruments and document resolutions.
• Own customer satisfaction and manage service calls from start to finish.
• Plan and prioritize service visits, manage inventory, and support on-call rotation and travel for training.

Skills

Troubleshooting

Problem solving

Independent work

Team collaboration

Communication

Interpersonal skills

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Excel

PowerPoint

Internet

VPN

Remote troubleshooting

Job description

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health.We’realways looking towards the future,anticipatingchanges in medical science and technology.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments, and informatics systems is often the first step in patient care decision-making for hundreds of health conditions, from heart attacks to blood disorders to infectious diseases and cancers.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life.You’llalso have access to:

• Career development with an international company where you can grow the career you dream of.

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

• An excellent retirement savings plan with high employer contribution

• Tuition reimbursement, the Freedom 2 Save student debtprogramand FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

• A company recognized asa great placeto work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

• This position isfield-based, remote.

• Territory: Boston, MA

• Travel up to 30%.

• Must have a Valid Driver’s License.

We’rehiring a Field Service Engineer within our Diagnostics Division. This is a field-based, remote role.

As a Field Service Engineer II, you’llsupport customers as a trusted technical expert, responsible for installing,maintaining, and troubleshooting diagnostic instruments while ensuring compliance and customer satisfaction.You’llmanage your territory, resolve complex issues, and partner cross-functionally to deliver exceptional service and achieve business goals. Your work ensures reliable diagnostics that directlyimpactpatient care.

What You’ll Work On

• Install and Maintain Diagnostic Systems: Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensureoptimalperformance and compliance with quality standards.

• Troubleshoot and Resolve Issues: Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.

• Own Customer Satisfaction: Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication.

• Manage Territory Effectively: Plan and prioritize service visits, maintainaccurateinventory, and support on-call rotation, after-hours coverage, and travel for training or critical account support.

• Ensure Compliance and Safety: Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintainaccuratedocumentation for audits.

• Collaborate and Mentor: Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability.

• Achieve Business Metrics: Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts.

• Continuous Improvement: Utilize remote support tools to maximize instrument uptime andmaintaincertifications through ongoing training and development.

Required Qualifications:

• Bachelor’s degree or equivalent relevant experience.

• 2-5 years of experience in Engineering or Laboratory Technology.

• Ability to travel 30% within the assigned territory.

Experience Preferred:

• Strong troubleshooting and problem-solving skills with laboratory instrumentation

• Ability to work independently and thrive in team environments

• Proficiencyin computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting)

• Effective communication and interpersonal skills.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $26.50 – $53.00 per hour. In specific locations, the pay range may vary from the range posted.