Field Service Engineer- Boston, MA

Socket.dev; Massachusetts; Hybrid; USD 37,000 - 73,000; Full time

Benefits offered by this job

Free medical coverage in HIP PPO plan

High employer contribution retirement

Tuition reimbursement

Freedom to Save student debt program

Free U education benefit

Job summary

Abbott is seeking a Field Service Engineer II for the Diagnostics Division. This field-based, remote role supports customers by installing, maintaining, and troubleshooting diagnostic instruments while ensuring compliance and customer satisfaction.

You’ll manage your territory, resolve complex issues, and collaborate with cross-functional teams to meet business goals. Responsibilities include completing installations, preventive maintenance, and repairs, diagnosing issues, and ensuring accurate

Qualifications

• Bachelor’s degree or equivalent relevant experience required.
• 2–5 years of experience in Engineering or Laboratory Technology preferred.
• Ability to travel 30% within the assigned territory.

Responsibilities

• Install and maintain diagnostic systems, including installations, preventive maintenance, and repairs.
• Troubleshoot and resolve issues across multiple instruments and document resolutions.
• Own customer satisfaction by managing issues from start to resolution and communicating proactively.
• Manage territory with planned service visits, inventory, and on-call rotation; travel for training or support.
• Ensure compliance with regulatory, quality, and safety guidelines; maintain documentation for audits.
• Collaborate with cross-functional teams and mentor other field service representatives.

Skills

Troubleshooting

Problem-solving

Laboratory instrumentation

Independent work

Communication skills

Remote troubleshooting

MS Office (Word/Excel/PowerPoint)

Education

Bachelor’s degree or equivalent

Tools

VPN

Remote diagnostics tools

Job description

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health.We’realways looking towards the future,anticipatingchanges in medical science and technology.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments, and informatics systems is often the first step in patient care decision-making for hundreds of health conditions, from heart attacks to blood disorders to infectious diseases and cancers.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life.You’llalso have access to:

• Career development with an international company where you can grow the career you dream of.

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

• An excellent retirement savings plan with high employer contribution

• Tuition reimbursement, theFreedom 2 Save student debtprogramandFreeUeducation benefit - an affordable and convenient path to getting a bachelor’s degree.

• A company recognized asa great placeto work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

• This position isfield-based, remote.

• Territory: Boston, MA

• Travel up to 30%.

• Must have a Valid Driver’s License.

We’rehiring aField Service Engineerwithin our Diagnostics Division. This is a field-based, remote role.

As a Field Service Engineer II,you’llsupport customers as a trusted technical expert, responsible for installing,maintaining, and troubleshooting diagnostic instruments while ensuring compliance and customer satisfaction.You’llmanage your territory, resolve complex issues, and partner cross-functionally to deliver exceptional service and achieve business goals. Your work ensures reliable diagnostics that directlyimpactpatient care.

WhatYou’llWork On

• Install and Maintain Diagnostic Systems:Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensureoptimalperformance and compliance with quality standards.

• Troubleshoot and Resolve Issues:Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.

• Own Customer Satisfaction:Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication.

• Manage Territory Effectively:Plan and prioritize service visits,maintainaccurateinventory, and support on-call rotation, after-hours coverage, and travel for training or critical account support.

• Ensure Compliance and Safety:Follow all regulatory, quality system, and laboratory safety guidelines during service activities;maintainaccuratedocumentation for audits.

• Collaborate and Mentor:Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability.

• Achieve Business Metrics:Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts.

• Continuous Improvement:Utilizeremote support tools to maximize instrument uptime andmaintaincertifications through ongoing training and development.

Required Qualifications:

• Bachelor’s degree or equivalent relevant experience.

• 2-5 years of experience in Engineering or Laboratory Technology.

• Ability to travel30% within the assigned territory.

Experience Preferred:

• Strong troubleshooting and problem-solving skills with laboratory instrumentation

• Ability to work independently and thrive in team environments

• Proficiencyin computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting)

• Effective communication and interpersonal skills.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us atwww.abbott.com, on Facebook atwww.facebook.com/Abbottand on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is

$26.50 – $53.00/hour

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Customer Service

DIVISION:

CRLB Core Lab

LOCATION:

United States of America : Remote

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 50 % of the Time

MEDICAL SURVEILLANCE:

No

SIGNIFICANT WORK ACTIVITIES:

Awkward/forceful/repetitive (arms above shoulder, bent wrists), Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Exposure to temperatures below 60 degrees Fahrenheit/16 degrees Celsius or above 85 degrees Fahrenheit/28 degrees Celsius on a regular basis, Keyboard use (greater or equal to 50% of the workday), Lift, carry, push or pull weights of more than 20 pounds/9 kilos on a regular/daily basisAbbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf