Field Service Engineer (Remote)

Joinrs US; United States; Remote; Full time

Job summary

An established industry player is seeking a dedicated Field Service Representative to join their dynamic team. In this remote position, you will provide crucial support for diagnostic instruments, ensuring customer satisfaction and loyalty through exceptional service. You will collaborate with various departments, mentor peers, and manage installations and maintenance tasks. This role offers an excellent opportunity for personal and professional growth within a company that values diversity and employee development. If you are passionate about healthcare technology and thrive in a collaborative environment, this position is perfect for you.

Benefits

Free medical coverage

Excellent retirement savings plan

Tuition reimbursement

Career development opportunities

Recognition for diversity and inclusion

Qualifications

• Bachelor's degree or equivalent experience required, preferably in Biomedical or Engineering.
• Strong troubleshooting and problem-solving skills are essential.

Responsibilities

• Achieve customer loyalty and profitability through partnership and performance.
• Provide installation and maintenance support for diagnostic instruments.
• Resolve customer complaints and document resolutions accurately.

Skills

Troubleshooting

Problem Solving

Computer Skills (Word, Excel, PowerPoint)

Effective Communication

Interpersonal Skills

Education

Bachelor’s degree in Biomedical/Electrical/Mechanical Engineering or Medical Technology

Equivalent relevant experience

Tools

Remote Computing (VPN)

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Job description

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

1. Career development with an international company where you can grow the career you dream of.
2. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
3. An excellent retirement savings plan with high employer contribution.
4. Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
5. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
6. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

• This is a remote position.
• Qualified candidates must currently live in the St. Louis, MO area.
• Travel up to 25%.

What You’ll Work On

• Achieve customer loyalty and profitability through passion, partnership, and performance.
• Provide installation, corrective, pre-emptive, and proactive maintenance.
• Partner with sales, marketing, and other areas to meet customer needs while adhering to compliance guidelines.
• Represent Abbott Diagnostic Division, support field personnel, and meet district goals.
• Guide and mentor other Field Service Reps.
• Resolve customer complaints on complex instruments.
• Document complaint resolutions accurately and follow regulatory procedures.
• Maintain a safe work environment.
• Schedule and complete preventive maintenance and installations.
• Work effectively within a diverse team, support on-call rotations, and manage time, territory, and inventory.
• Handle unpredictable travel for support and training.
• Own customer issues until resolved, work cross-functionally, and maintain customer satisfaction.
• Demonstrate superior technical skills, proactive account management, and complete instrument training.
• Support new product launches and manage projects.
• Implement and maintain the quality system.
• Provide superior customer service and resolve high-stress situations.
• Support customers with installations, maintenance, and repairs.
• Partner cross-functionally to resolve issues and exceed customer needs.
• Achieve business metrics, including service sales and key performance indicators.
• Utilize remote support tools to improve instrument uptime.
• Continuously improve expertise through learning and certifications.

Required Qualifications:

• Bachelor’s degree or equivalent relevant experience required. Bachelors/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology is preferred.

Preferred Qualifications:

• Medical Technician is preferred.
• Practical experience of interfacing with customers preferred.

Additional Skills:

Trouble shooting/problem solving; ability to succeed in team situations and excel independently; computer skills (Word, Excel, Power Point; Internet; Remote Computing i.e VPN; remote troubleshooting etc.); effective communication skills and strongly demonstrated interpersonal skills.

Language: Basic English skills are preferred (written and oral). Proficiency in local language required.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $31.60 – $63.20/hour

In specific locations, the pay range may vary from the range posted.

Job family: Support Services

Division: CRLB Core Lab

Sede di lavoro: United States of America : Remote

Turni: Standard

Viaggiare: Yes, 25 % of the Time

Controllo medico: Not Applicable

Attività lavorative significative: Awkward/forceful/repetitive (arms above shoulder, bent wrists), Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday), Lift, carry, push or pull weights of more than 20 pounds/9 kilos on a regular/daily basis.

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf