Field Service Engineer - Boston

Hamilton-Company; Boston (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k plan

Paid vacation and sick time

Job summary

Hamilton Company is seeking a Field Service Engineer to support, repair, and maintain robotic instrumentation. The role covers field work around Boston, MA, with installation, maintenance, and troubleshooting of Hamilton equipment.

The ideal candidate will have field service experience, ability to train non-technical personnel, and a strong safety mindset. A bachelor’s degree and valid driver license are required; travel is involved.

Qualifications

• Field service experience in life sciences, clinical, or pharma preferred.
• Ability to troubleshoot electronics, electrical, mechanical and computer systems.
• Willingness to travel regularly to customer sites within the region.

Responsibilities

• Install new equipment at customer sites.
• Perform preventative maintenance on Hamilton equipment.
• Troubleshoot and repair instrumentation.
• Report issues and conduct root cause analysis on failures.
• Route to customer sites and arrive on time per schedule.

Skills

Field service experience

Training non-technical staff

Safety-conscious mindset

Robotics knowledge

Learn new robotic systems

Valid driver license

Education

Bachelor’s degree in related discipline

Job description

Company Overview

Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture.

Responsibilities

Hamilton Company is seeking a Field Service Engineer to support, repair, and maintain robotic instrumentation. The ideal candidate will work in the field and support the Boston, MA location and surrounding areas. As a Field Service Engineer, you will be tasked with providing high-quality customer support through instrument installation, maintenance and troubleshooting.

• Responsible for new equipment installation.
• Perform preventative maintenance.
• Troubleshoot and repair Hamilton equipment.
• Report problems and perform root cause analysis on instrument failures.
• Regular commute to and from customer sites with ability to navigate within the region. Must follow traffic laws and correctly route themselves, ensuring on-time arrival at customer site.

Qualifications

• A high desire for quality.
• Demonstrated experience working in the field as well as corporate setting.
• Ability to train non-technical personnel on highly technical material.
• Ability and willingness to work in a safety conscious manner necessary due to potential hazardous chemicals and biologicals.
• Ability to learn new robotic operating systems.
• The FSE must possess and maintain a current, valid Driver License. Must successfully complete a motor vehicle history check.
• Must have personal, reliable transportation with valid registration and insurance that can safely transport necessary equipment.

Education/Experience

• A Bachelor’s degree in a related discipline from a regionally accredited, not-for-profit university.
• Demonstrated ability to troubleshoot electronics, electrical, mechanical, and computer systems.
• Experience in technical field service and working with customers in the life science, clinical, or pharmaceutical field is preferred.
• Experience in automation or similar field is required.
• Being fluent in English, both written and spoken, is required.
• Ability to lift, carry, push, pull or otherwise move approximately 60 lbs.

About Hamilton

• Diverse portfolio of exciting and innovative design projects
• Tremendous opportunities for professional growth
• Commitment to sustainable design
• Competitive Compensation
• Excellent Benefit Package includes medical, dental, vision insurance, paid vacation time, paid sick time, disability insurance, 401k, tuition reimbursement and much more
• Solid Stable Company
• Drug free workplace

EEO - It is the policy of this organization to provide equal employment opportunities to all qualified applicants without regard to race, creed, color, national origin, sex, age 40 and over, disability, marital status, sexual orientation, gender identity, genetic information, citizenship status, religious preference, or veteran status in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.