Field Service Engineer - Phoenix, AZ

Socket.dev; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Excellent benefits package

Tuition reimbursement

Job summary

Hamilton Company in Phoenix, AZ is seeking a Field Service Engineer to support, repair, and maintain robotic instrumentation in the field, with focus on installing, servicing, and troubleshooting equipment at customer sites.

The ideal candidate will travel regularly within the region, perform preventative maintenance, report problems, and conduct root cause analysis while ensuring safety when handling hazardous chemicals and biologicals.

Qualifications

• Field service experience in life sciences, clinical, or pharmaceutical settings preferred.
• Ability to troubleshoot electronics, electrical, mechanical, and computer systems.
• Fluent English, both written and spoken, required.
• Ability to lift, carry, push or pull approx. 60 lbs.
• Must have a current, valid driver's license and reliable transportation.

Responsibilities

• Install new equipment at customer sites.
• Perform preventative maintenance on robotic instrumentation.
• Troubleshoot and repair Hamilton equipment.
• Report problems and conduct root cause analysis on instrument failures.
• Regular travel to and from customer sites within the region; adhere to traffic laws and routes.

Skills

Field service experience

Training non-technical personnel

Safety-conscious

Robotics systems knowledge

Driver's license

Reliable transportation

Customer-facing

Education

Bachelor’s degree in related discipline

Job description

Company Overview

Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture.

Responsibilities

Hamilton Company is seeking a Field Service Engineer to support, repair, and maintain robotic instrumentation. The ideal candidate will work in the field and support the Phoenix, AZ location and surrounding areas. As a Field Service Engineer, you will be tasked with providing high-quality customer support through instrument installation, maintenance and troubleshooting.

• Responsible for new equipment installation.
• Perform preventative maintenance.
• Troubleshoot and repair Hamilton equipment.
• Report problems and perform root cause analysis on instrument failures.
• Regular commute to and from customer sites with ability to navigate within the region. Must follow traffic laws and correctly route themselves, ensuring on-time arrival at customer site.

Qualifications

• A high desire for quality.
• Demonstrated experience working in the field as well as corporate setting.
• Ability to train non-technical personnel on highly technical material.
• Ability and willingness to work in a safety conscious manner necessary due to potential hazardous chemicals and biologicals.
• Ability to learn new robotic operating systems.
• The FSE must possess and maintain a current, valid Driver License. Must successfully complete a motor vehicle history check.
• Must have personal, reliable transportation with valid registration and insurance that can safely transport necessary equipment.

Education/Experience

• A Bachelor’s degree in a related discipline from a regionally accredited, not-for-profit university.
• Demonstrated ability to troubleshoot electronics, electrical, mechanical, and computer systems.
• Experience in technical field service and working with customers in the life science, clinical, or pharmaceutical field is preferred.
• Experience in automation or similar field is required.
• Being fluent in English, both written and spoken, is required.
• Ability to lift, carry, push, pull or otherwise move approximately 60 lbs.

About Hamilton

• Diverse portfolio of exciting and innovative design projects
• Tremendous opportunities for professional growth
• Commitment to sustainable design
• Competitive Compensation
• Excellent Benefit Package includes medical, dental, vision insurance, paid vacation time, paid sick time, disability insurance, 401k, tuition reimbursement and much more
• Solid Stable Company
• Drug free workplace

EEO - It is the policy of this organization to provide equal employment opportunities to all qualified applicants without regard to race, creed, color, national origin, sex, age 40 and over, disability, marital status, sexual orientation, gender identity, genetic information, citizenship status, religious preference, or veteran status in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.