Field Service Engineer (Boise, ID)

SUSS MicroTec SE; Corona (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

PTO

401k

EAP

Job summary

SUSS MicroTec SE in the United States seeks a Field Service Engineer to install, service, and troubleshoot advanced lithography and related equipment at customer sites. You will ensure maximum tool uptime while supporting field deployments and collaborating with global engineering teams.

The role requires a technical degree and several years of field experience, with travel up to 75% and OSHA-certified safety training. Join a team that drives cutting-edge semiconductor manufacturing technology.

Qualifications

• Degree or equivalent combination of education and experience.
• Ability to stand for four to eight hours at customer sites.
• OSHA Safety certificates.
• Current driver's license.
• Willingness to travel up to 75%.

Responsibilities

• Installs and services equipment at customer facilities according to specifications.
• Reviews performance data and inspects equipment to identify problems.
• Determines corrective actions and coordinates repairs with teams.
• Provides on-site technical assistance and troubleshooting.
• Maintains and analyzes service records and reports.
• Contributes to field knowledge with manuals and bulletins.
• Acts as a liaison between customer and company for effective service.
• Develops and delivers training on safe equipment operation.

Skills

Field service experience

Customer focus

Troubleshooting

Travel readiness

Education

Four-year college degree or AA with related experience

Job description

Big ideas often start small - sometimes smaller than a speck of dust. Microchips power the tools and devices we rely on every day - from smartphones and electric vehicles to medical diagnostics and AI systems. SUSS equipment enables their production through scalable, high-precision solutions in lithography, wafer bonding, and packaging. With over 75 years of experience and a global presence, we are a trusted partner that combines reliability and innovative strength.

We are guided by the conviction that innovation is not only created by technology, but by people who take responsibility and overcome boundaries together.

As aField Service Engineer based in Boise, Idaho you will play a critical role in supporting our customers by installing, maintaining, and troubleshooting SUSS equipment at semiconductor manufacturing sites. You will work directly with customers to ensure optimal tool performance, minimize downtime, and support the successful deployment of cutting-edge technologies. This role offers the opportunity to work in a dynamic, fast-paced environment while collaborating with global engineering and service teams.

If you are technically driven, customer-focused, and excited to work at the forefront of semiconductor manufacturing, we invite you to join SUSS and help enable the technologies shaping tomorrow.

Your Tasks

• Installs new or modified equipment at customer's facility to ensure full functionality according to specifications
• Reviews performance reports and documentation from customers and field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problem
• Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action
• Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs
• Provides on-site technical assistance to help troubleshoot and repair equipment
• Maintains records of performance reports
• Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems
• Develops service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers

Your Profile

• Four-year college degree related to the technical skills required of the job plus a minimum of five years of related work experience; or an AA degree related to the technical skills required of the job or equivalent university program certificate plus minimum of 8-10 years of directly related experience and/or training; or an equivalent combination of education and experience
• Must have the ability to stand for four to eight hours per day, while inspecting or performing work on equipment at customers’ facilities
• OSHA Safety certificates
• Current driver's license
• Must have the ability to travel by car and/or airplane to customer or company worksites on a frequent basis, as needed
• Must be available and willing to travel 75% of the time

We Offer Among Other Benefits

• Health and Insurance Benefits:
  • Group Insurance Health plans – a portion of the premiums for Medical, Dental, and Vision are Company-paid
  • Choice between 3 PPO plans in every state but California
  • CA employees have choice between 4 Insurance Plans – 3 PPO plans and 1 HMO plan
  • Term Life/AD&D, Long Term Disability (LTD), and Short-Term Disability (STD) Insurance plans – 100% Company-paid
  • HSA with significant Company contribution
• Paid Time Off:
  • 10 Paid Holidays per year
  • 136 hours of PTO per year
  • 10 Paid Jury Service days per year
• Retirement & Financial Planning:
  • 401k with 4% Company match
• Employee Support Programs:
  • Employee Assistance Plan (EAP) – 100% Company-paid