Field Service Engineer

Actalent; Woburn (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) match

PTO

Floating holidays

Job summary

Actalent is seeking an experienced Field Service Engineer to support installation, calibration, maintenance, and repair of advanced scientific instruments at customer sites in the Boston area. You will ensure GMP/GLP compliance and act as a technical SME for validation activities.

Travel to customer facilities is required; you will diagnose issues, train users, document IQ/OQ/PQ activities, and collaborate with Engineering, Quality, and Sales teams to improve service quality.

Qualifications

• Bachelor's degree in Engineering or life sciences.
• 3+ years in scientific instrument support including installation, maintenance, and troubleshooting.
• 5+ years equipment qualification and validation in regulated environments.
• Hands-on IQ/OQ/PQ validation experience.
• Strong documentation and customer-facing skills.
• Willingness to travel frequently.

Responsibilities

• Install, commission, repair, and maintain instruments at customer facilities.
• Diagnose mechanical, electrical, software issues.
• Provide technical support via phone, email, remote diagnostics, and on-site visits.
• Train customers on operation and maintenance procedures.
• Document qualification activities and validation protocols.
• Ensure GMP/GLP compliance where applicable.
• Collaborate with Engineering, Quality, Sales and Product teams.

Skills

Field service

Troubleshooting

Customer support

Documentation

Education

Bachelor's degree

Job description

Position Summary

We are seeking an experienced Field Service Engineer to support the installation, qualification, maintenance, calibration, and repair of advanced scientific instrumentation at customer sites. This individual will serve as a technical subject matter expert, ensuring equipment operates in compliance with customer, regulatory, and quality requirements. The role requires strong experience in equipment validation, troubleshooting, and customer-facing technical support within regulated laboratory and biopharmaceutical environments.

Key Responsibilities

• Perform instrument installations, commissioning, repairs, preventative maintenance, calibrations, and system upgrades at customer facilities.
• Diagnose and resolve mechanical, electrical, software, and operational issues on scientific instrumentation.
• Provide technical support via phone, email, remote diagnostics, and on‑site customer visits.
• Respond promptly to customer inquiries and service requests while maintaining high levels of customer satisfaction.
• Train customers on instrument operation, maintenance procedures, and best practices.
• Execute and document equipment qualification activities, including Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ).
• Develop, review, and complete qualification protocols and validation documentation in accordance with quality and regulatory requirements.
• Partner with customers to support site readiness, commissioning, qualification, and validation initiatives.
• Ensure all validation activities are completed accurately and in compliance with applicable standards and procedures.
• Maintain accurate service records, maintenance logs, calibration reports, validation documents, and customer communications.
• Support implementation and adherence to company Quality Management System (QMS) requirements.
• Identify, document, and elevate quality‑related issues in accordance with established procedures.
• Ensure all service activities are performed following GMP, GLP, safety, and regulatory standards where applicable.
• Collaborate closely with Engineering, Quality, Sales, Customer Success, Applications, and Product Development teams to resolve technical issues and improve customer experience.
• Provide customer feedback and field observations to support product improvements and continuous process enhancements.
• Assist with technical evaluations, product upgrades, and field‑based testing activities as needed.

Qualifications

• Bachelor's degree in Engineering, Bioengineering, Biotechnology, Life Sciences, or a related technical discipline.
• Minimum of 3 years of scientific instrument support experience including installation, maintenance, repair, and troubleshooting.
• 5+ years of equipment qualification and validation experience within regulated environments.
• Hands‑on experience performing IQ/OQ/PQ validation activities.
• Experience troubleshooting complex instrumentation involving mechanical, electrical, and software components.
• Strong technical documentation and report‑writing skills.
• Excellent communication and customer‑facing skills.
• Ability to travel frequently to customer sites.

Job Type & Location

This is a Permanent position based out of Woburn, MA.

Pay And Benefits

The pay range for this position is $90000.00 - $120000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

Employees enjoy a comprehensive benefits package including 100% employer‑paid medical, dental, and vision coverage for employees, 50% dependent coverage, 401(k) match, generous PTO, and floating holidays.

Workplace Type

This is a fully onsite position in Woburn,MA.

Application Deadline

This position is anticipated to close on Sep 23, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.