Field Service Engineer - AV, USA

Evertz; Boise (ID); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Employer funded benefits program

Work-Life Balance

Casual Work Environment

Job summary

Evertz USA Inc. is expanding its AV Service team and seeks recently graduated professionals to support deployments, training and on-site service nationwide.

You will be the primary client contact, bridging technical execution with outstanding customer service, and traveling to customer production studios and facilities. Ideal candidates have a background in Electrical/Electronic/Computer disciplines, hands-on IP networking, server hardware and Linux, and a strong drive to learn, diagnose issues,

Qualifications

• College or University education in Electrical, Electronic, or Computer disciplines
• Passion for technology and learning new software and hardware products
• Hands-on experience with IP Networking, server hardware and Linux OS
• Unparalleled desire to help customers and deliver service excellence
• Problem-solving ability while reacting to changing situations, championing issues to resolution
• Ability to multi-task in a fast-paced environment
• Strong verbal and written communication skills
• Must be eligible for travel within US and Canada
• US Citizenship is essential

Responsibilities

• Travel within the US for customer deployments and general service
• Install product(s) or systems at customer sites and deliver product training to customers
• Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance
• Assess customer’s product application, troubleshoot and diagnose issues through research and/or re-creation to determine a root cause
• Systematic & detail-oriented troubleshooting, data collection and reporting of issues
• Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback

Skills

IP Networking

Server hardware

Linux OS

Communication

Problem-solving

Multi-tasking

Travel eligibility

US Citizenship

Education

Electrical/Electronic/Computer disciplines

Job description

Evertz, a growing high‑technology company with over 2,000 employees today, is a worldwide leader in the design and manufacture of broadcast, film production and post production equipment for the film, television broadcast and Professional Audio & Video industry.

We are currently looking for recent graduates to join our AV Service team. As the first and often the most frequent point of contact for our clients, you will have the greatest opportunity to influence the client's perception of Evertz. This position is a challenging yet rewarding mix that combines technical know-how and customer service skills. You will be part of a high‑energy team dealing with exciting customers and cutting‑edge products both in‑house and while on‑site at our customers’ production studios and distribution facilities.

Position requires travel within the US. US home location is flexible with opportunity to work from home when not on field assignments.

Responsibilities:

• Travel within the US for customer deployments and general service
• Install product(s) or systems at customer sites and deliver product training to customers
• Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance
• Assess customer’s product application, troubleshoot and diagnose issues through research and/or re‑creation to determine a root cause
• Systematic & detail‑oriented troubleshooting, data collection and reporting of issues
• Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback

Qualifications:

• College or University education in Electrical, Electronic, or Computer disciplines
• Passion for technology and learning new software and hardware products
• Hands‑on experience with IP Networking, server hardware and Linux OS
• Unparalleled desire to help customers and deliver service excellence
• Problem‑solving ability while reacting to changing situations, & championing issues to resolution
• Ability to multi‑task in a fast‑paced environment
• Strong verbal and written communication skills
• Must be eligible for travel within US and Canada
• US Citizenship is essential

Location: Remote work possibility for any US State

What We Offer:

• Employer funded benefits program
• Work‑Life Balance
• Casual Work Environment

Evertz USA Inc. (Evertz) is proud to be an Equal Employment Opportunity and Affidavit Developer employer. We celebrate, support, and value diversity!

Evertz does not discriminate in employment or recruiting efforts on the basis of race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

All employment decisions are decided based on qualifications, merit, and business needs.

If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.

Thank you for considering a career with Evertz!