Field Service Engineer - AV, USA

Evertz; Denver (CO); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Employer funded benefits program

Work-Life Balance

Casual Work Environment

Job summary

A high-technology company is seeking recent graduates to join their AV Service team. This role is the first point of contact for clients, combining technical skills with customer service. Responsibilities include traveling within the US for customer service, installing products, and providing technical support. Applicants should have a degree in relevant disciplines, a passion for technology, and strong communication skills. Remote work options are available when not on assignment. The role offers a casual environment and employer-funded benefits.

Qualifications

• Hands-on experience with IP Networking and server hardware.
• Passion for technology and eagerness to learn new products.
• Eligible for travel within US and Canada.

Responsibilities

• Travel within the US for customer deployments and service.
• Install products and deliver training to customers.
• Provide technical direction regarding operational issues.

Skills

Technical know-how

Customer service skills

Problem-solving ability

Strong verbal and written communication skills

Education

College or University education in Electrical, Electronic, or Computer disciplines

Tools

IP Networking

Linux OS

Job description

Evertz, a growing high-technology company with over 2,000 employees today, is a worldwide leader in the design and manufacture of broadcast, film production and post production equipment for the film, television broadcast and Professional Audio & Video industry.

We are currently looking for recent graduates to join our AV Service team. As the first and often the most frequent point of contact for our clients, you will have the greatest opportunity to influence the client's perception of Evertz. This position is a challenging yet rewarding mix that combines technical know-how and customer service skills. You will be part of a high-energy team dealing with exciting customers and cutting-edge products both in-house and while on-site at our customers’ production studios and distribution facilities.

Position requires travel within the US. US home location is flexible with opportunity to work from home when not on field assignments

Responsibilities

• Travel within the US for customer deployments and general service
• Install product(s) or systems at customer sites and deliver product training to customers
• Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance
• Assess customer’s product application, troubleshoot and diagnose issues through research and/or re-creation to determine a root cause
• Systematic & detail-oriented troubleshooting, data collection and reporting of issues
• Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback

Qualifications

• College or University education in Electrical, Electronic, or Computer disciplines
• Passion for technology and learning new software and hardware products
• Hands-on experience with IP Networking, server hardware and Linux OS
• Unparalleled desire to help customers and deliver service excellence
• Problem‑solving ability while reacting to changing situations, & championing issues to resolution
• Ability to multi‑task in a fast‑paced environment
• Strong verbal and written communication skills
• Must be eligible for travel within US and Canada
• US Citizenship is essential

Location: Remote work possibility for any US State

What We Offer:

• Employer funded benefits program
• Work‑Life Balance
• Casual Work Environment

Evertz USA Inc. (Evertz) is proud to be an Equal Employment Opportunity and Aff…

Evertz does not discriminate in employment or recruiting efforts on the basis of race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

All employment decisions are decided based on qualifications, merit, and business needs.

If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.

Thank you for considering a career with Evertz!