Field Service Engineer - Autonomous Vehicle Systems

Pronto; San Antonio (TX); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Equity

Paid time off

Parental leave

Job summary

Pronto AI is seeking a field-based service technician to install and support our autonomous vehicle hardware and software solutions across the United States. You will perform on-site installations, calibrations, and preventive maintenance in mining and industrial environments, with significant travel up to 75%.

You will troubleshoot hardware and software issues, train customer staff, and document activity in our ticketing/CRM tools while collaborating with experienced engineers to ensure safety

Qualifications

• 5+ years of field service or similar technical role.
• Proficiency with hand tools, diagnostic equipment, and electrical testing tools.
• Solid understanding of vehicle systems (power, CAN bus, sensors, ECUs).
• Willingness to travel up to 75% to customer sites.
• Comfortable working independently in field environments.

Responsibilities

• Install Pronto hardware and software on-site including sensors, DBW kits, power integration, and vehicle interfaces.
• Install peripheral hardware such as network stations, gate systems, and office infrastructure.
• Calibrate and validate systems to meet operational standards.
• Coordinate with customer teams on training and maintenance.
• Perform preventive maintenance to ensure system health.
• Monitor equipment conditions and identify wear or environmental impact.
• Diagnose and repair hardware and software issues in the field.
• Serve as Pronto's on-site representative and maintain professional communication.
• Provide basic training to customer staff as needed.
• Document service activities in ticketing and CRM systems.

Skills

Field service

Electrical testing

CAN bus systems

Troubleshooting

Education

Associate degree or technical certification

Tools

Diagnostic tools

Hand tools

Job description

Pronto AI is seeking a field-based service technician to install and support our autonomous vehicle hardware and software solutions across the United States. You will perform on-site installations, calibrations, and preventive maintenance in mining and industrial environments, with significant travel up to 75%.

You will troubleshoot hardware and software issues, train customer staff, and document activity in our ticketing/CRM tools while collaborating with experienced engineers to ensure safety