Field Service Engineer - Atlanta, GA

Electronics for Imaging; Norcross (GA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in the printing industry seeks a Field Service Engineer in the Atlanta area. This role includes traveling to customer locations for installation, setup, and support of industrial inkjet printers, requiring both technical expertise and strong customer management skills. Successful candidates will have a technical degree and experience in servicing electromechanical devices, with up to 75% travel involved. EFI offers a dynamic work environment focused on customer satisfaction.

Qualifications

• Minimum two years in field engineering servicing complex electro-mechanical devices.
• Ability to manage a service territory and troubleshoot to the component level.
• Demonstrated skills in customer satisfaction and technical support.

Responsibilities

• On-site installation and setup of EFI industrial inkjet printers.
• Provide customer training and technical support.
• Travel up to 75% of the workweek for service.

Skills

Customer management

Troubleshooting electrical problems

Mechanical aptitude

Education

Two-year technical degree or equivalent experience

Tools

RIPS

Microsoft Windows

Linux operating systems

Job description

All of us at EFI are relentlessly focused on the growth and success of the print business. That’s why print providers worldwide turn to EFI to help build their brilliant future. Our worldwide team members are passionate about driving our customers’ business growth with a scalable portfolio of products, solutions, services, support, and world-class partnerships for the manufacturing of signage, packaging, textiles, ceramic tiles, building materials, commercial print, and personalized documents with a wide range of printers, inks, digital front ends, and workflow solutions. Our unwavering commitment is to increase their profits, cut costs, improve productivity, and optimize efficiency — job after job, year after year. We’re obsessed with our customers’ success. And we believe we have the right people, technology, and experience to help businesses achieve their goals.

We are looking for aField Service Engineerto join our team in the Atlanta, GA area as a telecommuter as you will be traveling to customer locations in your region.

This position isresponsible for working at customer sites to provide on-site setup and installation of all EFI industrial inkjet printers. This includes working with the customer regarding pre-installation requirements as well as assisting the customer in unloading all components for the print system and positioning it in the customer’s facility.

What you will do:

• Includes un-crating the controller, print heads, remote cabinets, all UV components, checking electrical power and compressed air while working with a Certified Electrician, initial setup and adjustment, and thoroughly testing the printer to ensure the images it prints are up to factory standards.
• Initial and on-going formal customer operator and printer maintenance training. This includes coordination training with Inkjet customer based on customer needs. Customer training also includes assessing customer training needs and making recommendations to EFI| Inkjet customers regarding the need for additional training.
• Provide periodic on-site troubleshootingand repairs on printers that may be experiencing complex electrical, mechanical or pneumatic problems as directed by Field Service Manager and/or EFI| Inkjet customer support team.
• Provide detailed technical feedback via a EFI Inkjet Case Management System (CMS) during and after each customer visit following EFI Inkjet guidelines.
• Demanding schedule including travel up to 75% of workweek, as well as occasional weekend work to meet customer needs. This position requires driving to customer sites on a weekly basis.

This role might be a good fit if you:

• Minimum two-year technical degree or equivalent experience in mechanical, digital, and electronic technology
• Minimum two years in field engineering positions servicing complex electro-mechanical devices and high demand customerlocations.
• Demonstrated customer management skills, strong commitment to customersatisfaction.
• Demonstrate ability to independently manage a large service territory (includes effective management of assets i.e. parts, tools, company information)
• Demonstrated ability to troubleshoot electrical and mechanical problems to the component level
• Demonstrated ability to provide telephone technical support and to effectively communicate (telephone and email) with Product Service Engineers (Hardware and Applications)
• Working knowledge of RIPS, color theory,Microsoft Windows and Linux operating systems and basic networking protocols
• Working knowledge of materials and chemicals used in the printing industry highlydesirable.
• In-depth knowledge of personal computers, industrial inkjet printers, large format printers and/or presses and printing applications
• Knowledge of high and low voltage wiring, capability of identifying and qualifying single phase as well as three phase power requirements
• Ability to demonstrate strong mechanical aptitude including using critical alignment tools holding tolerances of .001"
• Frequently lifting objects up to 70lb.
• Ability to work within tight spaces, crawl on hard concrete floors and physically contort to access components.

EFI is an “Affirmative Action/EEO/Protected Veteran/Disabled Employer”

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