Field Service Engineer at Cepheid Rochester, NY

Cepheid; City of Rochester (NY); Hybrid; USD 75,000 - 80,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k) plan for eligible employees

Job summary

Cepheid is looking for a Field Service Engineer in Rochester, NY. The role involves maintaining, installing, and repairing scientific instrumentation with travel up to 50%. Candidates need an associate's or bachelor's degree in a relevant field and experience with LCMS. Benefits include a competitive hourly rate of $36.00-$38.50, comprehensive medical benefits, and a potential bonus. Remote work arrangements are also available.

Qualifications

• Valid driver’s license, ability to travel domestically and internationally, up to 50% overnight travel.
• Ability to lift up to 50 lbs and perform physical requirements (stand, walk, climb, etc.).

Responsibilities

• Perform high‑quality installation, repair, and maintenance on mass spectrometers, HPLC, and/or capillary electrophoresis instrumentation.
• Perform qualification services and customer training, ensuring customer satisfaction.
• Complete administrative duties (logging service activities, expense reporting, inventory, etc.).
• Assist with troubleshooting and follow problem‑solving procedures.
• Follow all required safety protocols.

Skills

Problem-solving skills

Experience with LCMS and/or capillary electrophoresis

Electrical and electrical mechanical technology experience

Education

Associate’s or Bachelor’s degree in Life Sciences, Chemistry, Engineering, or equivalent experience

Job description

Field Service Engineer – Rochester, NY

Field Service Engineer job at Cepheid. Rochester, NY. You will maintain, install, and repair instrumentation at both internal and external customer sites, including strategic accounts. Works independently to resolve customer and technical issues, mentors less experienced staff, reports to District Service Manager, part of Field Technical Service organization covering Buffalo, NY.

Responsibilities

• Perform high‑quality installation, repair, and maintenance on mass spectrometers, HPLC, and/or capillary electrophoresis instrumentation with solid understanding of Sciex or competitive products.
• Perform qualification services and customer training, ensuring customer satisfaction at strategic accounts.
• Complete administrative duties (logging service activities, expense reporting, inventory, etc.).
• Assist with troubleshooting and follow problem‑solving procedures.
• Follow all required safety protocols.

Qualifications

• Associate’s or Bachelor’s degree in Life Sciences, Chemistry, Engineering, or equivalent experience.
• Experience with LCMS and/or capillary electrophoresis; prior experience servicing mass spectrometry or scientific instrumentation.
• Valid driver’s license, ability to travel domestically and internationally, up to 50% overnight travel.
• Ability to lift up to 50 lbs and perform physical requirements (stand, walk, climb, etc.).

Additional Qualifications

• Problem‑solving skills.
• Electrical and electrical mechanical technology experience.

Benefits

Competitive hourly rate of $36.00‑$38.50 with potential bonus/incentive pay. Comprehensive benefits include paid time off, medical/dental/vision insurance, and 401(k) for eligible employees. Remote work arrangement available.

EEO Statement

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities.

Contact

For assistance with accommodations, contact: 1-202-419-7762 or [e-mail].