Field Service Engineer – Analytical Instrumentation

Malvern Panalytical; Boise (ID); On-site; USD 80,000 - 90,000; Full time

Job summary

Malvern Panalytical in Boise, ID is seeking a Customer Support Engineer to install, maintain, troubleshoot, and repair our analytical instrumentation. The role covers Idaho and the Northwestern United States, offering significant autonomy and extensive travel as you partner with customers to keep instruments performing at peak levels.

You will diagnose issues, provide on-site and remote support, and collaborate with service engineers to minimize downtime.

Qualifications

• 3–5 years in electronics, electro-mechanical systems, scientific instrumentation, or related field.
• Experience troubleshooting, repairing, and maintaining complex instrumentation.
• Ability to diagnose and resolve equipment issues independently.
• Excellent customer service and proactive problem-solving.
• Strong communication to explain technical concepts.
• Manage multiple priorities while maintaining service quality.
• Proficiency with diagnostic tools and electronic service reporting systems.
• Valid driver's license and willingness to travel ~80%.

Responsibilities

• Install, maintain, troubleshoot, and repair instrumentation.
• Support customers across Idaho and the Northwestern US.
• Act as trusted technical partner to ensure instrument performance.
• Minimize downtime through proactive service and diagnostics.

Skills

Electronics

Troubleshooting

Customer service

Communication

Diagnostics tools

Travel availability

Education

Engineering degree

Tools

Instrumentation diagnostics software

Job description

Malvern Panalytical in Boise, ID is seeking a Customer Support Engineer to install, maintain, troubleshoot, and repair our analytical instrumentation. The role covers Idaho and the Northwestern United States, offering significant autonomy and extensive travel as you partner with customers to keep instruments performing at peak levels.

You will diagnose issues, provide on-site and remote support, and collaborate with service engineers to minimize downtime.