Customer Service Engineer

Malvern Panalytical; Boise (ID); On-site; USD 80,000 - 90,000; Full time

Job summary

Malvern Panalytical in Boise, ID is seeking a Customer Support Engineer to install, maintain, troubleshoot, and repair our analytical instrumentation. The role covers Idaho and the Northwestern United States, offering significant autonomy and extensive travel as you partner with customers to keep instruments performing at peak levels.

You will diagnose issues, provide on-site and remote support, and collaborate with service engineers to minimize downtime.

Qualifications

• 3–5 years in electronics, electro-mechanical systems, scientific instrumentation, or related field.
• Experience troubleshooting, repairing, and maintaining complex instrumentation.
• Ability to diagnose and resolve equipment issues independently.
• Excellent customer service and proactive problem-solving.
• Strong communication to explain technical concepts.
• Manage multiple priorities while maintaining service quality.
• Proficiency with diagnostic tools and electronic service reporting systems.
• Valid driver's license and willingness to travel ~80%.

Responsibilities

• Install, maintain, troubleshoot, and repair instrumentation.
• Support customers across Idaho and the Northwestern US.
• Act as trusted technical partner to ensure instrument performance.
• Minimize downtime through proactive service and diagnostics.

Skills

Electronics

Troubleshooting

Customer service

Communication

Diagnostics tools

Travel availability

Education

Engineering degree

Tools

Instrumentation diagnostics software

Job description

Job Title: Customer Support EngineerLocation: Boise, ID Compensation: 80-90k Plus Bonus

About the Role

Are you passionate about advanced technology and delivering exceptional customer experiences? Do you enjoy combining your technical expertise with customer-facing problem-solving?Join our Service Team as a Customer Support Engineer, where you'll be responsible for the installation, maintenance, troubleshooting, and repair of Malvern Panalytical's industry-leading analytical instrumentation. Supporting customers across Idaho and the Northwestern United States, you'll serve as a trusted technical partner, ensuring exceptional instrument performance and minimizing downtime.This is an exciting opportunity to work with cutting-edge scientific instrumentation while building strong customer relationships and collaborating with technical experts across the organization. With significant autonomy and extensive travel throughout the territory, you'll play a critical role in delivering outstanding service and support.

What You Will Bring to the Role

• 3 to 5 years of experience in electronics, electro-mechanical systems, scientific instrumentation, or a related technical field.
• Proven experience troubleshooting, repairing, and maintaining complex instrumentation or technical equipment.
• Strong technical aptitude with the ability to independently diagnose and resolve equipment issues.
• Excellent customer service and relationship-building skills with a proactive, solution-oriented approach.
• Strong communication skills with the ability to explain technical concepts effectively.
• Ability to manage multiple priorities while maintaining high standards of service delivery.
• Proficiency with computer-based diagnostic tools and electronic service reporting systems.
• Valid driver's license and willingness to travel extensively throughout the assigned territory (approximately 80%).

Preferred Experience

• Laser-based analytical instrumentation experience.
• Particle characterization, spectroscopy, materials characterization, or related analytical technologies.
• Previous field service or customer-facing technical support experience.
• Laboratory, industrial, research, or manufacturing environment experience.
• Familiarity with ISO quality systems and regulated environments.
• Associate's or Bachelor's degree in Engineering, Electronics, Physics, Chemistry, or a related technical discipline.

Why You Should Join Malvern Panalytical

Work with world-leading analytical instrumentation and advanced technologies. Enjoy a highly autonomous role supporting customers across a diverse range of industries. Receive ongoing technical training and professional development opportunities. Collaborate with global subject matter experts and experienced service professionals. Make a meaningful impact by helping customers solve complex scientific and industrial challenges. Join an organization committed to innovation, continuous improvement, and customer success.

#LI-DB1We provide market-leading, material characterization technologies for the world's most innovative companies, academic institutions, and government laboratories in the analytics of advanced materials.We support our customers through their biggest challenges, from developing lifesaving vaccines to sustainable fuels. We wake up every day to delight our customers through innovation, high-quality solutions and workflows, and excellence in customer satisfaction.We are a recognized leader for quality and insights in material characterization; winning customers with performance and keeping them with service. With more than 2,000 employees operating in over 20 countries across the world, and R&D sites in North America, Europe and Asia.We are part of Spectris, a company which combines precision with purpose to equip customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive. In 2025, Spectris acquired Micromeritics as part of Malvern Panalytical.