Field Service Engineer Air Defense secret clearance

Northrop Grumman; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

Northrop Grumman is seeking a Field Service Engineer to support the implementation and execution of worldwide Field Service Operations for the US Army ACE program. The role is based in Huntsville, Alabama, with long- and short-term deployments to various locations, including CONUS and OCONUS sites.

Duties include technical analysis, troubleshooting, training, on-site customer liaison, and start-up testing. Must hold a Secret clearance and be willing to travel domestically and internationally up

Qualifications

• Bachelor's degree in IT, networking, engineering, or related field, or equivalent experience.
• 2+ years of relevant field-support experience in networking.
• Experience installing, configuring, troubleshooting, maintaining, and documenting network infrastructure.

Responsibilities

• Conduct technical analysis of product implementations, modifications, and enhancements per customer specs.
• Troubleshoot problems and propose solutions to align with product specifications.
• Assess product needs per customer specifications and provide recommendations.
• Conduct technical training and product briefings with customers and vendors.
• Serve as field liaison with customer personnel for on-site support and training events.
• Perform start-up testing and customer training on features and maintenance.
• Interact with product teams on technical interfaces and issues.
• Lift up to 40 lbs. as required.

Skills

TCP/IP

Routing & Switching

VLANs

DNS

DHCP

VPNs

WiFi

Network Security

Monitoring & Ticketing

Customer Communication

Problem Solving

Time Management

Technical Documentation

Field Travel

C-RAM & C-UAS concepts

IBCS-M architectures

Education

Bachelor's degree in IT / networking / engineering

Tools

Network monitoring tools

Ticketing systems

Routers / Switches / Firewalls / APs

Job description

RELOCATION ASSISTANCE: No relocation assistance available

CLEARANCE REQUIRED FOR START: Yes

CLEARANCE TYPE: Secret

TRAVEL: Yes, 75% of the Time Description

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Are you ready to join Northrop Grumman? Put your experience to work as a Field Service Engineer (FSE) to assist with the implementation and execution of worldwide Field Service Operations supporting the US Army customer Advanced Counter-UAS Engagements (ACE).

This position is in Huntsville, Alabama with long- and short-term deployments to various OCONUS locations.

Duties include:

• Conduct technical analysis of product implementations, modifications, and enhancements in accordance with customer specifications and requirements
• Troubleshoots technical problems and issues, determine technical solution in accordance with product customer specifications, and recommend actions to company or customer representatives for coordinated product solution
• Assess product needs in accordance with customer specifications
• Conduct technical training and product briefing with customers, vendors, and company representatives
• Ability to act as the field liaison with customer personnel, providing on-site support required for the planning and implementation of product training, checkout, and test events
• Perform start-up testing and customer training on features and general maintenance of product
• Provide the technical interface with product level integrated product teams
• Conduct technical training and product briefing with customers, vendors, and company representatives
• Ability to lift 40 Lbs.

Basic Qualifications:

• Bachelor's degree in IT, networking, engineering, or a related field with at least 2 years of relevant experience; equivalent experience may be considered in lieu of a degree, including 6 years of directly related network field-support experience.
• Experience installing, configuring, troubleshooting, maintaining, and documenting network infrastructure in field, customer-site, data-center, or industrial environments.
• Working knowledge of TCP/IP, routing, switching, VLANs, DNS, DHCP, VPNs, Wi Fi, network security fundamentals, and network monitoring and ticketing systems.
• Experience with routers, switches, firewalls, access points, cabling, rack-mounted equipment, and diagnosing connectivity, hardware, power, and configuration issues using network tools and logs.
• Familiarity with C-RAM, C-UAS, and IBCS-M architectures; experience supporting defense-system field testing, including First Article, Design Variation, or Environmental testing.
• Ability to travel domestically and internationally with little to no notice, meet pre-deployment standards-including medical and immunization requirements-and work independently while coordinating with remote engineering teams.
• Strong customer communication, problem-solving, time-management, and technical documentation skills.
• Ability to lift and install equipment and comply with site safety requirements.
• Current Secret security clearance and U.S. citizenship required.
• Must be located in, or willing to relocate to, Huntsville, Alabama.
• Relevant certifications, such as CompTIA Network+ or Cisco CCNA, are preferred.
• Ability to pass medical and pre-deployment requirements per the CONUS Replacement Center standards in support of OCONUS Deployment to ARCENT, AFRICOM, CENTCOM, or EUCOM regions. Pre-deployment information can be found at: CONUS Replacement Center (army.mil)

Preferred Qualifications:

• Prior Air Defense experience as a 140A, 14-series, or Network and Signal Communications experience 255N, or 25-series MOS professional, or in a closely related field.
• Experience performing operator and system-administration functions for the Forward Area Air Defense (FAAD) Command and Control (C2) system.
• Working knowledge of network configuration, VLANs, troubleshooting, the OSI model, and network architectures.
• Experience supporting an ADAM Cell, AMDPCS FAAD Shelter, and/or Battery Command Post operations.
• Experience supporting defense-system field testing, including First Article, Design Variation, and Environmental testing.
• Field-deployment experience in a technical support role.
• Must be located in, or willing to relocate to, Huntsville, Alabama.
• CompTIA Linux+ ce