Field Service Engineer - After-Sales & Support

RIDE Mobility; Pasadena (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

RIDE Mobility is seeking a hands-on After‑Sales Engineer to support post-sales service operations in California. This role involves troubleshooting technical issues and ensuring high customer satisfaction through effective service delivery.

The ideal candidate will have experience in after-sales support, possess strong troubleshooting skills, and be customer-oriented. Join us in improving service processes and product performance.

Qualifications

• 1–3+ years of experience in after‑sales support, technical service, or battery‑related industries preferred.
• Ability to travel as required.
• Self‑motivated and detail‑oriented.

Responsibilities

• Provide technical support for products after delivery.
• Assist in managing regional after-sales service operations.
• Work closely with customers to resolve product issues.

Skills

Troubleshooting

Customer service

Technical support

Problem-solving

Communication

Education

Associate or Bachelor’s degree

Job description

RIDE Mobility is seeking a hands-on After‑Sales Engineer to support post-sales service operations in California. This role involves troubleshooting technical issues and ensuring high customer satisfaction through effective service delivery.

The ideal candidate will have experience in after-sales support, possess strong troubleshooting skills, and be customer-oriented. Join us in improving service processes and product performance.