Field Service Engineer - Additive Manufacturing (Aerosol Jet Technology)

Optomec Inc.; Saint Paul (MN); On-site; USD 70,000 - 90,000; Full time

Job summary

Optomec Inc. is seeking a customer-focused Field Service Engineer to support additive manufacturing systems, including aerosol jet technology. This mid-level position requires strong technical skills to install, support, and troubleshoot advanced equipment while ensuring high service quality.

The ideal candidate has a Bachelor's degree in Engineering (or equivalent experience) and 2–5 years in technical support. The role offers a chance to work with cutting-edge technology and make a significant impact on customer success.

Qualifications

• 2–5 years of experience supporting technical equipment in the field.
• Experience in additive manufacturing or advanced manufacturing preferred.
• Working knowledge of integrated systems (mechanical, electrical, and software).

Responsibilities

• Install, commission, and validate additive manufacturing systems at customer sites.
• Troubleshoot and resolve issues across mechanical, electrical, and software components.
• Provide timely customer support via phone, email, and on-site visits.

Skills

Customer-focused

Strong communication skills

Troubleshooting skills

Problem-solving skills

Attention to detail

Education

Bachelor’s degree in Engineering or related field

Job description

Description

Travel: Approximately 30% (domestic and occasional international)

We are seeking a customer-focused Field Service Engineer to support our additive manufacturing systems, including aerosol jet technology. This mid-level role is ideal for a technically capable professional who enjoys working directly with customers to install, support, and troubleshoot advanced equipment while delivering a high level of service.

Key Responsibilities

• Install, commission, and validate additive manufacturing systems at customer sites
• Troubleshoot and resolve issues across mechanical, electrical, and software components
• Perform root cause analysis and implement corrective actions
• Provide timely customer support via phone, email, and on-site visits
• Collaborate with engineering teams to resolve escalated technical issues
• Document service activities, findings, and recommendations
• Train customers on system operation, maintenance, and best practices
• Build and maintain strong customer relationships

Qualifications

• Bachelor’s degree in Engineering or related field, or equivalent practical experience
• 2–5 years of experience supporting technical equipment in the field or similar environment
• Experience in additive manufacturing, printing technologies, or advanced manufacturing preferred
• Working knowledge of integrated systems (mechanical, electrical, and software)
• Strong troubleshooting and problem-solving skills
• Willingness to travel approximately 30%

Skills & Competencies

• Customer-focused with strong communication and interpersonal skills
• Ability to diagnose and resolve technical issues in a structured and efficient manner
• Comfortable working independently and as part of a cross-functional team
• Organized with strong attention to detail and follow-through
• Adaptable and eager to learn new technologies
• Basic familiarity or interest in aerosol jet or precision deposition technologies is a plus

Why Join Us

This role offers the opportunity to work with cutting-edge additive manufacturing technology while making a direct impact on customer success. You will collaborate with a skilled engineering team, gain exposure to diverse applications, and play a key role in delivering reliable, high-performance systems.