Aerosol Jet Systems Support Engineer - Field Service

Optomec Inc.; Saint Paul (MN); On-site; USD 70,000 - 85,000; Full time

Job summary

Optomec Inc. is seeking a Support Engineer in Saint Paul, Minnesota to provide technical support for its Aerosol Jet Additive Manufacturing Systems. This role involves troubleshooting, customer assistance, and installation of systems.

The ideal candidate has a degree in engineering and strong diagnostic skills. Responsibilities include performance optimization and collaborating with various teams to enhance customer satisfaction.

Travel may be required up to 30% of the time.

Qualifications

• Troubleshoot mechanical, electrical, software, process, and application-related issues.
• Experience with industrial equipment, robotics, automation systems preferred.
• Strong commitment to customer success and building long-term relationships.

Responsibilities

• Provide advanced technical support for Aerosol Jet systems via multiple channels.
• Perform equipment installations, commissioning, and preventive maintenance.
• Document service activities and collaborate with engineering teams.

Skills

Strong troubleshooting and diagnostic skills

Excellent verbal and written communication skills

Understanding of electromechanical systems

Customer success commitment

Education

Associate or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or related field

Tools

Autodesk Fusion 360

CAD/CAM software

Job description

Optomec Inc. is seeking a Support Engineer in Saint Paul, Minnesota to provide technical support for its Aerosol Jet Additive Manufacturing Systems. This role involves troubleshooting, customer assistance, and installation of systems.

The ideal candidate has a degree in engineering and strong diagnostic skills. Responsibilities include performance optimization and collaborating with various teams to enhance customer satisfaction.

Travel may be required up to 30% of the time.