Field Service Engineer 2 Barstow, Texas

Dell Technologies Inc.; Austin (TX); On-site; USD 65,000 - 88,000; Full time

Job summary

Dell Technologies Inc. is seeking a Field Service Engineer II to deliver on-site service and support at customer locations, focusing on installation, configuration, maintenance, and issue resolution.

You will work closely with customers to understand needs and ensure a seamless experience from site visits. Based in Barstow, Texas, this role requires strong technical skills, excellent communication, and a customer-first mindset to uphold Dell’s service standards and drive satisfaction on every

Qualifications

• Experience in field service or on-site support.
• Strong diagnostic and problem-solving abilities.
• Excellent communication and customer service skills.

Responsibilities

• Provide on-site field service support to customers.
• Install, configure and integrate systems at customer sites.
• Diagnose issues, apply tools, and resolve customer problems to ensure a positive experience.

Skills

On-site installation & configuration

Troubleshooting

Customer relations

Job description

Field Services Engineer 2

At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, responsive and focused. Taking our technical skills to customer sites, we're responsible for everything from installation, configuration and integration, through to maintenance, troubleshooting and repair. Customers see us as a trusted liaison who can understand their precise needs on a host of admin and technical matters. We also work closely with our designers, solution managers and sales specialists to provide solutions.

Join us to do the best work of your career and make a profound social impact as a Field Service Engineer 2 on our Field Service Team in Barstow, Texas.

What you'll achieve

As a Field Service Engineer, you will collaborate with peers, apply technical expertise, diagnosis tools and analytical practices to resolve customer issues, taking care of our customers by delivering outstanding on-site support and creating a great customer experience.