Field Service Engineer 2

Intuitive; City of Albany (NY); Remote; Full time

Job summary

Intuitive is seeking a Field Service Engineer 2 in Albany, NY, to install, support, and maintain their advanced products. The role requires troubleshooting electro-mechanical systems and providing exceptional customer service while ensuring compliance with O.R. protocols. A successful candidate will ideally have 1-3 years of experience and an associate's degree in a related field.

Qualifications

• 1-3 years of Field Service Experience preferred.
• Proven track record of troubleshooting electro-mechanical systems.
• General computer skills.

Responsibilities

• Perform scheduled maintenance activities, including inspections and preventive maintenance.
• Troubleshoot, diagnose, and repair all Intuitive products.
• Maintain all administrative duties, including inventory and reports.

Skills

Customer service

Electro-mechanical systems

Communication skills

Education

Associate’s degree in related field

Job description

Join to apply for the Field Service Engineer 2 role at Intuitive

Continue with Google Continue with Google

3 days ago Be among the first 25 applicants

Join to apply for the Field Service Engineer 2 role at Intuitive

This range is provided by Intuitive. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$36.00/hr - $54.00/hr

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

A Field Service Engineer 2 will install, support, troubleshoot, repair, and otherwise maintain all

Intuitive products in their assigned territory ensuring all service agreements and warranty

obligations are fulfilled and exceeding customer expectations. This requires expertise in

electro-mechanical systems, specialized training, as well as excellent customer service and

communication skills.

Responsibilities

• Perform all types of scheduled maintenance activities for your assigned territory including, but not limited to; system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades
• Troubleshoot, diagnose, and repair all Intuitive products and associated equipment within your specified territory in accordance with procedures and within designated timeframes.
• Coordinate and perform system and hardware delivery and installation.
• Competent in knowledge and implementation of O.R. protocol and HIPAA standards.
• Complete all administrative duties, which include but not limited to; Spare parts inventory, Field Activity Reports, Return Material Authorizations, Expense Reports etc. within the prescribed timeframes
• Maintain all Intuitive provided items to include; issued tooling, calibrated tool sets, employee vehicle, laptops, iPads, and any other company owned or issued assets
• Support Intuitive teams as required to facilitate company goals; eg. Assist Sales teams with trade show support as required, assist Genesis teams with sterile reprocessing training as required, provide hospital contacts to other Intuitive teams as required, etc.
• Provide feedback to HQ and take part in continuous improvement projects as required to improve processes and find efficiencies
• Complete all required training items to include, but not limited to; equipment training for all Intuitive products in your assigned territory, Intuitive Surgical University classes as required, and professional development courses as required by management
• Maintain all aspects of your assigned territory to include, but not limited to; responding to customer needs, maintaining system Ibase configurations, customer contacts, establishing a rapport with assigned customer base, supporting customer training and events as required
  
  

Additional Responsibilities

• Provide technical support to end-users and other Intuitive employees
• Conduct training sessions at ISI, training centers and hospitals
• Understand and comply with all department and company policies
• Provide management with a quarterly territory review and assessment
• Complete all administrative tasks in the required time frame
• Ability to Travel ~60% within the travel and expense policy
• Ad hoc tasks assigned by management
• Reside within 30 miles of assigned territory location
• Willing to work a flex shift, second shift, or other type of shift as required by territory assignment and management
• Demonstrate individual characteristics expected of Intuitive personnel (eg. Character, capacity, energy, experience)
• This position may be hired at a lower or higher profile
  
  

Qualifications

Competency Requirements:

• 1-3 years of Field Service Experience preferred
• Associate’s degree in related field or equivalent training/experience preferred
• Proven track record of troubleshooting electro-mechanical systems preferred
• Good written and oral communication skills
• General computer skills
• Solid administrative and record keeping skills
• Clean driving record
• Ability to lift 75 lbs and move wheeled objects up to 1,200 lbs
  
  

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.

Base Salary Range Region 1:$40 - $54

Base Salary Range Region 2: $36 - $49

Shift: Day

Workplace Type: Remote - This job will be remote and/or the job is designed to be performed outside of the office. Employees will come onsite when requested by the leader.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Medical Equipment Manufacturing

Referrals increase your chances of interviewing at Intuitive by 2x

Get notified about new Field Services Engineer jobs in Albany, NY.

Latham, NY $60,000 - $85,000,000 2 days ago

Latham, NY
$72,300.00
-
$130,100.00
1 week ago

Albany, NY
$72,000.00
-
$77,000.00
5 days ago

Albany, NY
$70,000.00
-
$80,000.00
2 weeks ago

Albany, NY
$64,000.00
-
$68,000.00
2 weeks ago

Albany, NY
$70,000.00
-
$80,000.00
2 weeks ago

Troy, NY
$70,000.00
-
$80,000.00
2 weeks ago

Poestenkill, NY
$70,000.00
-
$80,000.00
2 weeks ago

Poestenkill, NY
$70,000.00
-
$80,000.00
2 weeks ago

Troy, NY
$70,000.00
-
$80,000.00
2 weeks ago

Schenectady, NY
$70,000.00
-
$80,000.00
2 weeks ago

Schenectady, NY
$70,000.00
-
$80,000.00
2 weeks ago

Clifton Park, NY
$23.58
-
$32.41
1 month ago

Clifton Park, NY $37.43 - $40.69 2 weeks ago

Field Service Technician (Production) - Albany, NY

Albany, NY $75,000 - $100,000 4 months ago

Latham, NY $136,427 - $153,881 2 weeks ago

Albany, NY $77,000 - $83,000 10 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.