Field Service Engineer 2

Makino Inc.; Chicago (IL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive starting salary

Health benefits

Dental and vision insurance

Company-paid life insurance

Short-term disability

Long-term disability

401(k) with company contributions

Tuition reimbursement

Paid holidays (11)

Job summary

Makino Inc. seeks a CNC Technician Level 2 or Sr. to troubleshoot, repair, and maintain CNC equipment in the Greater Chicago area. The role covers regional travel with a company vehicle provided; duties include installing, diagnosing, repairing, and documenting machine status while supporting customers.

The ideal candidate has hands-on CNC maintenance experience, reads technical drawings, and communicates effectively with customers. Onboarding includes training and ongoing support.

Qualifications

• Direct hands-on experience servicing, installing, troubleshooting, and maintaining Makino CNC machine tools is required.
• Ability to read and interpret technical drawings and schematics.
• Proficiency with software tools (e.g., Microsoft Office).
• Strong technical, communication, and presentation skills.
• Willingness to work flexible hours with travel throughout a regional territory.

Responsibilities

• Travel to customer sites to install, troubleshoot, repair, and maintain CNC machine tool equipment and controls.
• (Makino provides a company vehicle; gas and travel expenses are covered.)
• Use online technical documentation, manuals, and vendor resources to research and resolve machine issues.
• Complete and submit accurate documentation to Makino and customers regarding machine status, repairs, and installations.
• Perform and promote preventive maintenance on customer equipment and provide after-sales technical support and training.
• Maintain an in-depth understanding of the machine tool industry and the Makino product lines.
• Participate in training on CNC repair and Makino equipment during onboarding,

Skills

Hands-on CNC experience

Reading technical drawings

Microsoft Office proficiency

Strong technical communication

Flexible hours with travel

Tools

Microsoft Office

Job description

Makino is a world leader in metal-cutting and machining technology. As a leader in the advanced manufacturing machine tool technology, Makino enables its customers to realize the highest level of quality with the fastest time to market. When companies make the parts that matter for automotive, aerospace, medical, die/mold and other industries worldwide, they make them with Makino.

CNC Technician Level 2 or Sr. Position Summary The CNC Technician at Makino will utilize strong mechanical and electrical skills to troubleshoot, repair, and maintain CNC equipment. This role reports directly to the Reginal Customer Support Manager and plays a key part in supporting our customers' machine tool operations. This position will primarily cover the Greater Chicago, IL region with the occasional travel outside the region. Company provided vehicle, OT after 8hrs/day.

Key Responsibilities

• Travel to customer sites to install, troubleshoot, repair, and maintain CNC machine tool equipment and controls.
• (Makino provides a company vehicle; gas and travel expenses are covered.)
• Use online technical documentation, manuals, and vendor resources to research and resolve machine issues.
• Complete and submit accurate documentation to Makino and customers regarding machine status, repairs, and installations.
• Perform and promote preventive maintenance on customer equipment and provide after-sales technical support and training.
• Maintain an in-depth understanding of the machine tool industry and the Makino product lines.
• Participate in training on CNC repair and Makino equipment during onboarding,

Qualifications & Skills

• Direct hands-on experience service, installing, troubleshooting, and maintaining Makino CNC machine tools is required.
• Candidates with equivalent experience with other high-end CNC machine tool platforms will also be considered.
• Ability to read and interpret technical drawings and schematics.
• Proficiency with software tools (e.g., Microsoft Office); role requires regular use of a laptop, smartphone, and various applications.
• Strong technical, communication, and presentation skills.
• Willingness to work flexible hours with travel throughout a regional territory.

What Makino Offers

• Competitive starting salary
• Market-competitive health benefits, dental and vision, company-paid life insurance/short- and long-term disability.
• 3 weeks of vacation to start
• Bonus plan
• 11 company paid holidays
• 401(k) retirement plan with company contribution
• Tuition reimbursement
• Employee appreciation events, perks, and assistance programs

Physical & Mental Requirements

• Makino will provide reasonable accommodations as needed to enable individuals with disabilities to perform essential functions.
• Ability to move throughout customer and company premises.
• Ability to focus and prioritize multiple tasks and responsibilities.
• Ability to bend, twist, stoop, reach, and lift materials up to 50 lbs.
• Frequent use of hands and arms for fine motor tasks.
• Visual capability including close, distance, peripheral, and depth perception.
• Ability to remain composed and professional in stressful situations.

Equal Opportunity Employer

Makino provides equal employment opportunities to all employees and applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.